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HSBC online issue - the other side
Comments
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You (and everyone else who works in a call centre) has my empathy OP.
I work in Retail and that's bad enough when people are rude/abusive/angry to you.
When it's over the telephone (and an event completely out of your control) and you can only hear them... it doesn't bear thinking about. It really doesn't.
If people read the Terms and Conditions they'd realise that Internet Banking isn't a 24/7/365 service and that there are times when things do go wrong.
I agree with Thrugelmir; the whole 24/7 culture has a lot to answer for. Select members of the public want 'it' and they want 'it' now-not when whatever's causing the issue has been rectified.It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.0
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