Problem sending emails

Renee

I have Microsoft Outlook 2016.
I can't send any emails even though I can receive them. I can receive a 'test message'. When I go into my email account and try to send the following happens.

It can establish a network connection,
then it reads
An encrypted connection to your mail server is not available,
then it reads
click Next to attempt using an unencrypted connection.

Any help would be appreciated

debitcardmayhem

You need to tell us who is you email provider really, then someone can tell you what to put in outlook

Renee

I'm with btopenworld

forgotmyname

What settings have you put in?

Renee

My Account Type IMAP ( but this is greyed out) but nothing in it's place
I/C server IMAP 993 encrypted connection SSL
O/G server SMTP 465 encrypted connection SSL

Le_Kirk

If you pop onto the btopenworld web site, there should be, on the FAQ's, settings to be used for IMAP or POP3. Shouldn't the incoming server have something like mail.btopenworld?

Renee

I checked the BT settings and added another account but the IMAP is still greyed out and I can't send messages. I can still receive a 'test message'
Do you think my registry corrupted

Rubidium

Who is your ISP?

IMAP is receive, your problems is sending.

Nothing to do with your registry.

Renee

My ISP is btinternet.

Rubidium

Check all of your SMTP settings are correct:

SMTP
Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password

Renee

I've printed your settings and I'll have a go.

Thanks