ExtraEnergy...........

shoppingnoodles

Firstly huge thanks to youravinalaugh, Victor_delta and tomthered who PM'd me information...........thanks to you guys I actually have had a refund within 3 days! is this an Extra Energy record?


I wrote an email using youavinalaugh's template as a basis, but tailoring it to my particular circumstances. I sent it on Sunday evening to Ben Jones and EE customer care. I was absolutely amazed to receive a phone message at around 11.30am on Monday, apologising for the delay and informing me that the refund would be in my account by Wednesday.


I was highly sceptical that it would arrive, but I have just checked the account and there it is - £169.73!


Keep going everyone who is owed money. Thanks again to all the brilliant MSE'ers who helped and good luck to those still awaiting refunds. Don't give up hope!

BigBadJack

Unfortunately I learnt the hard way with these cowboys.
Couldn't get a bill out of them for 8months, they don't respond to emails and are now threatening my credit record because I haven't paid a final bill that they have never sent to me!
Useless, avoid at all costs..

Monkey2801

They've recently contacted me to say my DD is going up from £55 to £146! Based on no information at all!