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exchanging goods

rflops
rflops Posts: 6 Forumite
in Consumer rights
I bought a mobile phone for £349 and it was faulty. They exchanged it for a brand new one but when scanned it was sell for £279. Am I entitled to the £70 refund? Had I got my money returned I could of bought it again £70 cheaper. What's my rights pls?

Comments

  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    How long ago did you buy the first handset?
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • rflops
    rflops Posts: 6 Forumite
    I bought it early December and it was exchanged within the 28 days
  • BykerSands
    BykerSands Posts: 437 Forumite
    rflops wrote: »
    I bought a mobile phone for £349 and it was faulty. They exchanged it for a brand new one but when scanned it was sell for £279. Am I entitled to the £70 refund? Had I got my money returned I could of bought it again £70 cheaper. What's my rights pls?

    Had it gone up to £429 would you have offered to pay the extra £70?
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You have no rights now, accepting the exchange has fulfilled their obligations to you.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    rflops wrote: »
    I bought a mobile phone for £349 and it was faulty. They exchanged it for a brand new one but when scanned it was sell for £279. Am I entitled to the £70 refund? Had I got my money returned I could of bought it again £70 cheaper. What's my rights pls?
    When you pointed out this price discrepancy to the salesman, what did he say?
This discussion has been closed.
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