Santander direct debit query

Slinky

We have a 123 account, I've just noticed we aren't getting cashback on our PlusNet broadband. Should we be? I would have thought this comes into the same category as phone calls. We get cashback from BT and mobile phone company.

adindas

Slinky wrote: »

We have a 123 account, I've just noticed we aren't getting cashback on our PlusNet broadband. Should we be? I would have thought this comes into the same category as phone calls. We get cashback from BT and mobile phone company.

Assuming that you pay by set up a DD, You should have got 3% cashback.
I have got 3% cashback with DD from TalkTalk for Internet, TV and TalkTalk mobile.

You should query that to Santandar

Archi_Bald

Plusnet are on the list of cashback companies: http://www.santander-products.co.uk/banking/calculator/cashbacksearch.html

If you get other cashback,you need to take this up with Santander. If you don't get other cashback, you probably did not meet the criteria (2 DDs, £500 paid in)

Slinky

Archi_Bald wrote: »

Plusnet are on the list of cashback companies: http://www.santander-products.co.uk/banking/calculator/cashbacksearch.html

If you get other cashback,you need to take this up with Santander. If you don't get other cashback, you probably did not meet the criteria (2 DDs, £500 paid in)

Thanks, we'll query it as we meet the criteria and get cash back on other DDs.

Slinky

Further investigation shows it's only the payment in November which didn't get cashback. How odd! Can I be bothered to chase up 45p......

ceredigion

If you are polite and apologetic for taking up their time that 45p will turn in to £20

YorkshireBoy

Slinky wrote: »

Further investigation shows it's only the payment in November which didn't get cashback. How odd! Can I be bothered to chase up 45p......

Was the DD paid in the same statement period it normally is? Or even paid at all? (My cashback was low one month late last year and it was because BT didn't take the DD as I'd changed product and previously built up a credit balance).

Slinky

ceredigion wrote: »

If you are polite and apologetic for taking up their time that 45p will turn in to £20

Really?!

.....

Slinky

YorkshireBoy wrote: »

Was the DD paid in the same statement period it normally is? Or even paid at all? (My cashback was low one month late last year and it was because BT didn't take the DD as I'd changed product and previously built up a credit balance).

Oh yes, it's definitely on the statement. I don't normally check that closely but we were doing some filing and it stood out that there was only 1 comms DD, not the usual 2.

colsten

Slinky wrote: »

Oh yes, it's definitely on the statement. I don't normally check that closely but we were doing some filing and it stood out that there was only 1 comms DD, not the usual 2.

This sounds like YorkshireBoy's theory is correct?

YorkshireBoy

colsten wrote: »

This sounds like YorkshireBoy's theory is correct?

Unless there's some confusion and Slinky was referring to there being only 1 DD in the cashback statement entry...

1 Direct Debit Payment for Comms at 3,00% Cashback

...despite there being 2 DDs actually leaving the account?