Wife set-up a pre-approved payment for £5 on a debit card, had £150 taken instead.

ShortbreadFingers

Hi all. Hope this is the correct forum!

My wife set-up a pre-approved card payment with a company for £5 per month but we've found just today that £150 had been taken out of our bank account on the card (this was for a debt recovery firm that I had no knowledge of).

The banks are closed today (as expected), but I was simply inquiring would it at all be possible she could possibly get this payment reversed when speaking to the bank tomorrow?

I'm not too familiar with what a pre-approved payment is myself, I take it she has given them her card details and they've scheduled a payment to come off at a certain date? I'm wondering if there are any sort of consumer protections on this practice as it seems dubious to me.

Would it be worth getting the card stopped at all?

Thanks for your time in reading and Happy New Year!

Marktheshark

You call the banks fraud team on the fraud number for your bank

ceredigion

This thread
https://forums.moneysavingexpert.com/discussion/1829665
and
http://www.moneysavingexpert.com/banking/recurring-payments?_ga=1.1407671.747984419.1451123171

ShortbreadFingers

Thanks both of you, I'll read the links and get her to call them.

grumbler

ceredigion wrote: »

This thread
https://forums.moneysavingexpert.com/discussion/1829665
and
http://www.moneysavingexpert.com/banking/recurring-payments?_ga=1.1407671.747984419.1451123171

Well, what we know, it was one-off transaction, and, possibly, taken by not the same company that she agreed to pay £5 p.m.

It's a typical unauthorised transaction that the bank has to refund almost instantly on the customer's request and can take this money back later only if the company can prove that the transaction was authorised.

If so, this article is more relevant: Visa, Mastercard & Amex Chargeback

ShortbreadFingers

Thanks again, We'll look into all avenues to get this sorted.