We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

PC doesn't recognise USB 3 Connection

Options
wizzer
wizzer Posts: 177 Forumite
in Techie Stuff
Hi
Can anyone help please.

I have a reasonably new pc running windows 10 upgraded in the summer.

I have a number of USB3 ports and am trying to connect a WD hard drive but it's not recognized.

I have a usb 3 cable and when I plug it into the standard usb port it is recognised.

I have a feeling it used to work before upgrading to windows 10 but I used the HD infrequently as a back up so can't be 100% sure but pretty sure it did.

Done a bit of googling but can't seem to find an answer so can anyone help?

Thanks
Wizzer
I say what I like, I like what I say!

Comments

  • debitcardmayhem
    debitcardmayhem Posts: 12,672 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Bios update ? but I don't recognise the manufacturer / motherboard "reasonably"
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • System
    System Posts: 178,331 Community Admin
    10,000 Posts Photogenic Name Dropper
    it sounds like the USB drivers aren't installed. on some machines USB ports do not work at all without drivers. Go into the device manager and check for any devices showing an error
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • stator
    stator Posts: 7,441 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Yes some USB3 ports require a special driver. Look on the manufacturers website for a specific USB3 driver.
    Changing the world, one sarcastic comment at a time.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture