Problem getting taxes refunded on cancelled flights

eevee_2

I'd booked a tour with an independent company and my flights through an online company. The independent company cancelled the tour and so I had to cancel my flights. My travel insurance didn't cover the cancellation of the flights, so I thought at least I would be able to get back the taxes for the flights that I'm not going to be using. The taxes were almost £300. After waiting on hold with company the flights had been booked through for 20 mins, I eventually got put through to someone who cancelled my flights and said I would be receiving a £25 refund in taxes - not the almost £300 I was expecting. I asked why I was only getting £25 and not the the full amount, I was told that he informed me at the start of the call that I wouldn't be getting the full amount of taxes back.........I remember he told me that I would not be getting a full refund, no mention of it being the taxes.

I asked for an email confirming why I was only received £25, but the only answer I received is that I will escalate this to call listening. I asked to speak to a supervisor, and I was told the call would be escalated to call listening. I asked for a phone number for the complaints dept and was told they didn't have a phone number for them. I asked for the call to be escalated and as I'd been on the phone for 30 mins at this stage I asked if this could be done as soon as possible, to which I got a reply that I would receive an email in 72 hours.

Does anyone know if there is any way I can claim back the full amount of taxes?

visidigi

Whats the full breakdown of the air fare paid?

You get back the APD not all taxes.

Caz3121

the airline website should state what they cover under refund of taxes and usually this is APD only. The largest % of the taxes and fees will be YQ - which is usually referred to as 'fuel surcharge' or 'carrier surcharge' - this is never refunded

leylandsunaddict

The APD should be refunded. The online company you chose to book your flights through may also make their own admin charge for a request to cancel, which would reduce the amount of your refund as well.

Which OTA did you book your flights through?