First Direct £150 switch

nab1273

I see that First Direct are now offering £150 to switch accounts. I signed up with them to switch last week when the offer was £100. I have rang up today and been told that I cannot get the £150 even though I have not yet done any banking with them. I even suggested that I could get the £100 for signing up and then receive another £100 in 6 months for cancelling (this is another offer they are currently running) - I was told I can do this if I want, but they won't give me the £150 as a new customer. This does not really sound like the great customer service that always comes out in their surveys. Is there a way I can get the £150 or do I just have to accept the fact that I joined a week earlier. Thanks in advance for any help you can give.

colsten

Offer terms can and do change from time to time. Accept it and move on.

grumbler

nab1273 wrote: »

This does not really sound like the great customer service...

IMO this has nothing to do with customer service.

Kernel_Sanders

nab1273 wrote: »

I even suggested that I could get the £100 for signing up and then receive another £100 in 6 months for cancelling (this is another offer they are currently running) -

What other offer?
You seem annoyed at 'losing out' when you haven't actually lost anything
.

colsten

Kernel_Sanders wrote: »

What other offer?

It's the leaving offer that they have been running since the year dot.

meer53

You're getting £100, i think thats a pretty good offer.

eskbanker

If they'd changed their switching bonus from £100 to £50 after you'd signed up, would you be happily volunteering to reimburse them £50?