currys return

smudger1946

Mornin,

I have a Acer f15 laptop I got from Currys a month or so ago.
I'm not happy with it as it is very very slow for a brand new laptop.
I wish to take it back or get a refund, reading the invoice I have up until the 16th Jan to return item for a refund or exchange provided
it is returned un-opened in original packaging.

I don't know how something works or not if I am not supposed to open the packaging?
Can I still exchange or get a refund because I have opened the box?

Smudge

visidigi

You have used it for at least a month (based on your vague timing I expect its over a month) therefore it comes down to being faulty as a reason to return, not change of mind.

Its not likely you will get an exchange, and its not going to be a refund.

m0bov

I think you should be ok to pay more for a better model, my GF purchased a cheap laptop and it was rubbish, she swapped it and paid for a better HP, PC World were fine. Go in, tell them the issue and see if you can exchange it. However, its been a month, I would think you had a better chance if it was say, a week.

shaun_from_Africa

Simply uninstalling a lot of the software (bloatware) that was added by the manufacturer or seller can often make a very large improvement in how a new computer operates especially if it's been loaded up with certain anti-virus programs.


What are the specifications of the laptop that you have?

m0bov

If you paid under £300 is going to be very slooooww.

Jakg

smudger1946 wrote: »

Mornin,

I have a Acer f15 laptop I got from Currys a month or so ago.
I'm not happy with it as it is very very slow for a brand new laptop.
I wish to take it back or get a refund, reading the invoice I have up until the 16th Jan to return item for a refund or exchange provided
it is returned un-opened in original packaging.

I don't know how something works or not if I am not supposed to open the packaging?
Can I still exchange or get a refund because I have opened the box?

Smudge

The returns policy is quite clear - you can return it if it's in it's un-opened original packaging, which it isn't.

The returns policy is in addition to your consumer rights, e.g. such as it's faulty, unfit for purpose or missold. Do you think it comes under any of those?