Tesco Complaints dept

iammumtoone

I can see where the OP is coming from you should expect potatoes to be usable two days out of date. BUT this is why supermarkets put dates on items to cover themselves meaning in this case there is no complaint and you have made yourself look a bit silly.

I do agree you have been unlucky in most cases they would have been perfectly fine. There is nothing you can do, a bag of potatoes is not expensive, its not worth wasting your time over.

trukdiver

iammumtoone wrote: »

I can see where the OP is coming from you should expect potatoes to be usable two days out of date. BUT this is why supermarkets put dates on items to cover themselves meaning in this case there is no complaint and you have made yourself look a bit silly.

I do agree you have been unlucky in most cases they would have been perfectly fine. There is nothing you can do, a bag of potatoes is not expensive, its not worth wasting your time over.

They were "ROAST" potatoes (pre-cooked?), not "fresh" ones... Ordinary potatoes don't usually have a "use by" date. It's usually "best before" or none at all if they are loose...

Pollycat

iammumtoone wrote: »

I can see where the OP is coming from you should expect potatoes to be usable two days out of date. BUT this is why supermarkets put dates on items to cover themselves meaning in this case there is no complaint and you have made yourself look a bit silly.

I do agree you have been unlucky in most cases they would have been perfectly fine. There is nothing you can do, a bag of potatoes is not expensive, its not worth wasting your time over.

As pointed out by trukdiver, these weren't ordinary potatoes.

We don't know if the OP stored them according to the pack intructions.
Maybe they were frozen. Maybe she let them thaw out a little before putting them in the freezer at home.
Maybe they were chilled. Maybe the OP left them in a warm room before putting them in the fridge.

iammumtoone

trukdiver wrote: »

They were "ROAST" potatoes (pre-cooked?), not "fresh" ones... Ordinary potatoes don't usually have a "use by" date. It's usually "best before" or none at all if they are loose...

Pollycat wrote: »

As pointed out by trukdiver, these weren't ordinary potatoes.

We don't know if the OP stored them according to the pack intructions.
Maybe they were frozen. Maybe she let them thaw out a little before putting them in the freezer at home.
Maybe they were chilled. Maybe the OP left them in a warm room before putting them in the fridge.

Sorry my mistake. I have re-read the post and you are correct. In that case I can't see why the OP would even think that they should be ok. I am assuming they would have been pre-cooked to some extent, I wouldn't expect to be able to eat something out of date in those circumstances.

teddysmum

Some years ago, Tesco customer service was not very good, but it is very good nowadays.


I returned fruit which was mouldy inside, after the sell by date, but I had a receipt to show when it was bought and also rang up, before that date , to explain that I was unable to return to the store until the date was past. They said that was fine and gave a full refund.


I have returned a part pack of large oranges, having thrown out a pack of five,which were bone dry inside,and finding two in this pack to be the same; again a full refund on the ones I had.


This weekend, a pack of bakery scones rolled over on top of my shopping and because the seal was poor fell onto the floor. I rang the store being unsure whether I'd get a refund, was asked to return them and when I got there (5 minutes from home) they had a pack ready on the reception desk. (A petty return, but they had been a special treat for me).


When a product has been really horrid, because of the recipe or amount of ingredient used, I've complained onsite, been contacted for precise details and given more than double in refund, so no complaints here.

iammumtoone

If the OP had done like teddysmum, gone into a store with receipt and been polite, they might have exchanged on a goodwill basis. Instead they chose to have a rant on twitter. In fairness to Tesco they can't be giving refunds in that situation as everyone else will be expecting the same (refunds for out of date items).