Sainsburys Delivery Shambles

thescouselander

We normally get our shopping via Sainsbury's delivery service but it has been nothing but trouble lately. Not only is it over subscribed and availability on delivery slots very constrained they also keep delivering items that go out of date on the day of delivery. Since we get our delivery late on that usually gives us less than 6 hours to consume these items.


Normally I'd just stop using them and go elsewhere but we foolishly bought a 12 month delivery pass from them not that long back so now we're sort of locked in.

Does anyone know if these problems would be enough to insist on getting a refund on the delivery pass as it still has most of the year to go?

Sally_A

I have no experience of Sainsbury's; but I do know on my Asda account I can go into "my order" and request refunds for missing, damaged or short date items.

Even on an auto-renew delivery pass, I somehow managed to stop mine at £5 per month, and grab the £2.50 per month offer for 12 months - not bad for a £6 peak slot every week.

I reckon if you can stop the auto delivery they will be soon be on the phone or email to you - then you can put forward your concerns.

Also, if you are having problems getting the slot you want, you can often "bagsie" a slot 2 or 3 weeks ahead - if you don't know what you want to order that far ahead, just shove £40 (or minimum spend) of something in your trolley, and then amend it nearer the delivery date.

DCFC79

OP have you complained about the items being out of date on day of delivery ?

Another question, the items that are going out of date on delivery, are they in a blue bag when you receive the delivery ? The blue bag (plus it makes it obvious its a sub or a date issue) is meant to be used and the driver should bring it to your attention that x number of items are subs/or have a short life.

thescouselander

I have complained but Sainsburys thinks its fine to deliver items with only hours of life left - I was told by customer services this is within their policy.

Re. The blue bags I can't remember if these were used but the driver didn't being my attention to the issue or I would have sent the items back for certain.

DCFC79

thescouselander wrote: »

I have complained but Sainsburys thinks its fine to deliver items with only hours of life left - I was told by customer services this is within their policy.

Re. The blue bags I can't remember if these were used but the driver didn't being my attention to the issue or I would have sent the items back for certain.

Maybe the blue bags weren't used.

It is policy (and certain processes are to be followed for the driver and customer to be informed ) but the picker/shopper has to use the blue bags and choose the short life option which then brings it to the attention of the driver.

marliepanda

thescouselander wrote: »

I have complained but Sainsburys thinks its fine to deliver items with only hours of life left - I was told by customer services this is within their policy.

Re. The blue bags I can't remember if these were used but the driver didn't being my attention to the issue or I would have sent the items back for certain.

It will be within policy. Stores deliberately rotate stock so that short dates are at the front so more shoppers take them. It wouldn't make much sense for the online shoppers to get the long dates. The shop wants to sell them.

Yes people usually choose the longest date from the back but the picker won't be able to do that. They work for the shop, not for the customer.
The items aren't 'out of date' they're just short dated and no doubt still being sold in the shop when you receive them.

nickcc

Tesco's have a comment box for each item you order, I always state longest date please and this is always well within the date I would usually find when visiting the store and picking from the back. I've seen pickers lifting fruit and veg boxes and picking from the lower box whilst looking for the freshest. Can't speak for Sainsburys as its been many years since I used their home delivery.

izzitme

marliepanda wrote: »

It will be within policy. Stores deliberately rotate stock so that short dates are at the front so more shoppers take them. It wouldn't make much sense for the online shoppers to get the long dates. The shop wants to sell them.

Yes people usually choose the longest date from the back but the picker won't be able to do that. They work for the shop, not for the customer.
The items aren't 'out of date' they're just short dated and no doubt still being sold in the shop when you receive them.

My OH is a picker for Tesco & she tells me that they are "supposed" to work to WIBI (would I buy it) for any fresh fruit, veg etc. In other words, look further into the stock for a better date.

Obviously there are time constraints when picking, so commensense would suggest to only take a quick look. They are also "supposed" to input short date info for items with less shelf life than their guidelines. This would then appear on the customer's receipt.

I am a driver for Tesco &, when shown, we are told to highlight the short dates to the customer upon delivery. We are also authorised to offer a refund & the customer keep the produce if it is short dated, under the Produce Freshness Guarantee.

We very rarely get customers trying it on about the guarantee, & the final decision is down to the driver. If he cannot agree with the customer, he has the right to refund the item & return it to the store.

DCFC79

izzitme wrote: »

My OH is a picker for Tesco & she tells me that they are "supposed" to work to WIBI (would I buy it) for any fresh fruit, veg etc. In other words, look further into the stock for a better date.

Obviously there are time constraints when picking, so commensense would suggest to only take a quick look. They are also "supposed" to input short date info for items with less shelf life than their guidelines. This would then appear on the customer's receipt.

I am a driver for Tesco &, when shown, we are told to highlight the short dates to the customer upon delivery. We are also authorised to offer a refund & the customer keep the produce if it is short dated, under the Produce Freshness Guarantee.

We very rarely get customers trying it on about the guarantee, & the final decision is down to the driver. If he cannot agree with the customer, he has the right to refund the item & return it to the store.

All that happens at Sainsbury's even the WIBI, the pickers can pick longer dated items but they are on the clock so cant spend 3/4 minutes looking for an item with a longer date.