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Can I get Currys to replace my tv??

edited 30 November -1 at 1:00AM in Phones & TV
6 replies 962 views
D4rkknight79D4rkknight79 Forumite
3 Posts
edited 30 November -1 at 1:00AM in Phones & TV
Hi all,

I purchased a Panasonic 65 inch tv back in early October. I then noticed it had developed a fault whereby there was a thin line running vertically up and the screen. Currys collected it for repair on the 7th December and just delivered it back today '28th December.

I noticed unfortunately after the delivery drivers left that there were some dents on the outer casing of the tv frame. So I called Currys back and the will collect it tomorrow. In addition to the dent, there are a few scratches on the screen that was supposedly replaced.

I have been advised from someone on the Knowhow helpline, that under the consumer rights act, I can go back to the Currys store I bought the tv at after the tv gets repaired and request to have the tv replaced under the basis that it is not fit for purpose.

Do you think I have a case?

Thanks

Replies

  • JJ_EganJJ_Egan Forumite
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    Dents are going to fail the not fit for purpose test .
    But Currys are still liable to repair/ replace the damage .
  • I'm hoping they can replace the frame without damaging some other part of the tv in the process. Thanks for thoughts JJ.
  • moneysavermoneysaver Forumite
    755 Posts
    Part of the Furniture 500 Posts
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    This is not what you want to hear, I do not know why people are still buying big electrical items from Curry's. Customer service is appalling as you have just seen for yourself.

    Next time go to John Lewis for any electrical item, If it develops a fault as early as yours did, it would have been replaced without question.

    Good luck with your fight with Curry's.

    Moneysaver
  • teddysmumteddysmum Forumite
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    When our Gtech AirRam cleaner went back for repair, they scratched the dust collection box,presumably while balancing it on a workbench.

    I complained and was sent a replacement dust box. This is what I expected and not a replacement of the machine, which worked perfectly well.

    In your case, I would expect a replacement frame and screen, but fitted by the manufacturer, as tvs are not self serviceable.
  • Oooooohhhh I'll be staying away from currys for any big purchases in the future. I only went there because of the £300 off during the rugby world cup and the 8% dI get through work. Lesson learned indeed. Cheers
  • teddysmumteddysmum Forumite
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    Oooooohhhh I'll be staying away from currys for any big purchases in the future. I only went there because of the £300 off during the rugby world cup and the 8% dI get through work. Lesson learned indeed. Cheers
    Unless the model was a Currys special (they had special versions of my Panasonic range which had screen sizes 1" smaller ), Richer Sounds would have beaten the price, which must include the cost of the same warranty).
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