Can't Access Nationwide Online CC Account

scoot65

Since yesterday evening I've not been able to access my Nationwide online credit card account……. anyone else having difficulty?

When I log on, I can see all of my Nationwide accounts and I can access all except the credit card account.

I get this screen notification…


If I click on continue it takes my back to my online home screen showing all my accounts.

I had full access until yesterday evening, the only thing I've done different regarding card use is to pay for petrol (£15) using the credit card at a serve yourself petrol pump at Asda yesterday afternoon.


Anyone else experiencing difficulty accessing their online credit card account at Nationwide??

glitzy

I am the same, except I cannot use my card either, keeps being refused.

colsten

I get the same error. Seems their system is up the creek for a change, and they are working on it: http://www.nationwide.co.uk/support/ways-to-bank/service-availability

scoot65

Many thanks for the replies. I was wondering if the problem was with my account. At least I now know it's widespread.
Thanks again!

firefox1956

Still down at 13.14 hrs...........
Just tried to use a Santader Visa card & that will not work.
Is it the whole Visa network ???

Nebulous2

I just tried my Nationwide mobile banking app and was told there was a fault. Status page confirms it, but specifies the issue is retrieving information on transactions. I used my credit card this morning though, and it went through fine, at around 10am.

phona

Yep, same thing for me. I couldn't get to the transactions list, but could go straight to statements. I haven't used the card for a couple of days but it was working ok when I last tried.

scoot65

I've just (19.25) had a go at accessing my credit account and all seemed to be working OK. Looks like service is back to normal!