Nationwide closing my accounts with no explanation

Yorkshire_Pud

If Nationwide did tell you the specifics and you didn't agree, and you wouldn't, they would lay themselves open to a court case to establish the facts, you sueing them etc.

Much easier to give a wishy washy reason and close accounts as is their right.

Brutal but effective.

GingerBob_3

If the "information" (i.e. speculation, hearsay, rumour) is in the public domain then the scum at Nationwide should be obliged to tell you what it is. These financial institutions are getting away with murder at the moment. Customers all assumed to be criminals when if fact it's the institutions themselves that have been shown to be criminals - HSBC for instance.

KJSmith

Maybe it's just badly worded but to me, "adverse information within the public domain" would mean a CCJ.

GingerBob_3

JuicyJesus wrote: »

The Ombudsman is not specifically to uphold peoples' rights, they are an independent mediation service for complaints where a customer and company can't reach an agreeable settlement between them. They review complaints independently and in accordance with guidelines they publish freely, and reject almost as many complaints as they uphold.

In this case, all their published complaints against firms for closing customers' accounts have not been upheld on the actual account closure aspect, as the bank is entitled to not deal with any customer it does not wish to for any reason, including no reason at all - similarly to how you have the right at any time to leave Nationwide for any reason or no reason at all. The only responsibility they have is to provide you with appropriate notice.

They have not "branded you as a bad person", the only person they've told about any of this is you. You will certainly not be on any "anti-terrorist list".

How do you know that? Surveillance today has reached epidemic proportions.

CYPER

I went on holiday in Turkey this past August and used my FlexPlus debit card (free withdrawals) there. I wonder if that has anything to do with this?

But then again I work for the 3rd largest IT services provider in the world and had passed basic MD clearance, where they checked me extensively.

KJSmith wrote: »

Maybe it's just badly worded but to me, "adverse information within the public domain" would mean a CCJ.

Nothing like this, my credit history is excellent.

meer53

Bond,James_Bond wrote: »

I'm curious to know what the "HRC Team " at Nationwide do.

Possibly stands for High Risk Check.

The letter states "a variety of information sources including information available in the public domain" It doesnt mean this is why they're closing the account.

GingerBob_3

Hit Nationwide with a Subject Access Request, although as others have intimated, they will probably have doctored the files so that nothing of any importance shows up. You could also threaten them that you consider their actions to discriminatory in some way. These days there are loads of "phobias" you could accuse them of.

GingerBob_3

CYPER wrote: »

I went on holiday in Turkey this past August and used my FlexPlus debit card (free withdrawals) there. I wonder if that has anything to do with this?

But then again I work for the 3rd largest IT services provider in the world and had passed basic MD clearance, where they checked me extensively.



Nothing like this, my credit history is excellent.

What's that?

CYPER

GingerBob wrote: »

What's that?

MoD
https://www.gov.uk/guidance/security-vetting-and-clearance

Littleoldme

Might actually be because of your job and the security clearance you need as that might make you a "higher risk" in their definition.