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Having a water nightmare - help!
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The other lesson is: always report all issues formally by letter. Yes, use the emergency phone number for speed, but follow up with a letter clearly stating the problem, when it happened/history, when reported, result etc.
There'll be an address (usually on your tenancy agreement) "for serving notices on the landlord". Use it. Then there's a formal record and you are covering yourself for the future.
Don't worry - I put everything in writing. I use email ( quicker) but I have every email saved and as silly as it sounds, I have an excel sheet with every call and email sent and recieved logged in a timeline.
As I said - excel is my friend :rotfl::rotfl::rotfl::rotfl:0 -
Glad you got it sorted. However, I repeatlyndseyb2009 wrote: »Don't worry - I put everything in writing. I use email ( quicker) but I have every email saved and as silly as it sounds, I have an excel sheet with every call and email sent and recieved logged in a timeline.The other lesson is: always report all issues formally by letter. Yes, use the emergency phone number for speed, but follow up with a letter clearly stating the problem, when it happened/history, when reported, result etc.
There'll be an address (usually on your tenancy agreement) "for serving notices on the landlord". Use it. Then there's a formal record and you are covering yourself for the future.
There's a reason the law requires the landlord to provide a (postal) address (Landlord and Tenant Act 1987 ).0
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