eBay undelivered item

mattyprice4004

maggieriordan wrote: »

Why am I expected to refund the purchaser if a purchase fails to be delivered? This buyer admits she has had several items go missing. Really annoyed I have to refund her when I fulfilled my part of the transaction, how do I BAN this person from making any more purchases?!!!!

I'm sure that if the shoe was on the other foot - you'd bought something, seller claims they'd sent it, but you didn't receive it - you'd expect a refund too!

marcarm

stov wrote: »

It was only a cheap phone under £40, yes sorry proof of postage, however I'm a bit miffed as the way I see it is if a buyer buys something that isn't recorded delivery they "could" say it wasn't delivered and the seller has to refund them, I thought you'd be covered with eBay, if you could prove postage.

I know this is an old post in a resurrected thread, but as the seller it is up to you to set the postage, and if the buyer is not happy then they can shop elsewhere.

The fact you are only covered up to £20 as you only have proof of postage is not the sellers fault, it is yours for not ensuring you had the correct amount of cover.

And you are covered with eBay, as long as you can prove DELIVERY, not postage.

barmonkey

maggieriordan wrote: »

Why am I expected to refund the purchaser if a purchase fails to be delivered? This buyer admits she has had several items go missing. Really annoyed I have to refund her when I fulfilled my part of the transaction, how do I BAN this person from making any more purchases?!!!!

No you have not, you fulfill you part of the transaction when its delivered.