Transferred money to closed account

razamakaz

Hi - I recently transferred £50 to my brother's account, only to find out it was an old (closed) account and I had transferred it to the wrong one (not realising he had changed it).


Anyway I called the bank who put in a recall for it but today I have received this, saying they cannot retrieve the money and a letter has been sent to me with the reason (I haven't received this yet).


"Having reviewed the Credit Payment Recovery case, I can confirm that this was closed on 18th December 2015 and a letter has been sent to your to confirm the outcome.

I can confirm that the funds have not been returned and therefore, I can only advise that you deal directly with the beneficiary.

I apologise for any inconvenience that this may have caused you."


So basically I'm being told that I can't have the money back but the money must be somewhere. My brother has tried calling his old bank and they are basically saying they don't have it - it must be somewhere!!!!


He did have a CCJ on his old account and we are wondering if the creditors would have rights to that money if it went to an old, closed account?


Can anyone advise please?


Thanks
Kx

grumbler

Don't look for a black cat in a dark room ... especially if it isn't there.

You are trying to make sense from some absolutely nonsensical rubbish that some idiot wrote.

S/he even says that some letter was sent to you despite it wasn't your account, but in the next line advises to deal with the beneficiary.

If the account was really closed (and the same account number wasn't allocated to a new customer) the money has to bounce back to your account. If it didn't bounce, it's your bank, not the 'beneficiary' has to deal with the recipient bank.

Keep complaining until you get to some competent and knowledgeable person.

rogue999

The bank's letter makes sense to me.
The Credit Payment Recovery case has been closed, and funds have not been returned to you, not nonsense at all.

Your brother's account must still be open and the funds have been swallowed up if his account was overdrawn, if he thinks he closed the account and it was overdrawn it wouldn't have been properly closed as he owes them money. He now needs to chase this up with his old bank.

grumbler

I must confess that I misread "case closed" as "account closed"

That said, s/he could have made it more clear that the account wasn't closed and that was why the money wasn't returned.

razamakaz

Apparently the account is closed.

jonesMUFCforever

razamakaz wrote: »

Apparently the account is closed.

Who closed it - bank or your brother - did he have confirmation it was closed.

agrinnall

grumbler wrote: »

I must confess that I misread "case closed" as "account closed"

That said, s/he could have made it more clear that the account wasn't closed and that was why the money wasn't returned.

Did you also misread the thread title, which is clear that the account is closed? Too much of this :beer: in the festive season perhaps ?

Thrugelmir

razamakaz wrote: »

He did have a CCJ on his old account and we are wondering if the creditors would have rights to that money if it went to an old, closed account?

By creditors are you referring to the bank?

grumbler

agrinnall wrote: »

Did you also misread the thread title, which is clear that the account is closed? Too much of this :beer: in the festive season perhaps ?

You are missing the point.
I called idiot the author of the letter who allegedly wrote that earlier a letter about the account closure was sent to the OP. That would be nonsense. In fact it was about the case, not the account. The letter did make more sense as it didn't say that the account was closed.

agrinnall

grumbler wrote: »

You are missing the point.

You're right, I did miss that point, I didn't go back and reread the OP as I felt it was perfectly clear from the start but I'd agree that had I done so the point you would have been making if your original misreading had been correct would have made more sense.

pmduk

What the bank are unable to tell the OP is why the account was closed. If it was closed with an overdrawn balance her credit will have gone toward reducing the deficit. She'll have to get full details from her brother, the bank are unable to tell a third party.