Help! Virus on laptop? Cannot login. Sasser?

notanothergreyhair

I tried to run the app from the symantec link, both copied onto a cd and a usb drive. No cd drive will open and I do not have the authority to run it from the usb.

albertross_2

Are you able to use normal mode, if you do the shutdown -a trick?

Or put the CD in at the point you boot the PC

which trojan did norton find? Is norton upto date?

notanothergreyhair

I cannot get into normal mode. If I enter my password it automatically rejects it...the same password works for safe mode however.

I scanned with AVG and it found something along the lines of 'backdoor'...AVG is updated daily.

albertross_2

you don't have numlock/capslock on in normal mode do you?

if you can get into safe mode, you could try a system restore to the point before this all started.

start, help, system restore

notanothergreyhair

I will check capslock, but I don't think I have.

I will try a system restore if that does not work. I will keep posting updates but thank you for your help so far.

notanothergreyhair

Apparently, I do not have sufficient privilege to start a system restore through help.

albertross_2

try method 2

http://support.microsoft.com/kb/321305

ctrl alt del twice
login as

administrator

no password

notanothergreyhair

albertross wrote: »

try method 2

http://support.microsoft.com/kb/321305

ctrl alt del twice
login as

administrator

no password

Ok. I tried that method in normal mode, attempting to login with my user id, and it said something along the lines of 'that user is invalid'. Then I tried it in safe mode with the id and it seemed to freeze on 'loading your settings' before the '60 secs until restart' box came up.

albertross_2

did it go past that or reboot before you go in?

notanothergreyhair

In normal mode: user id 'NAGH' - 'user is invalid' - reboot 60 secs

In normal mode: user id 'Administrator' - 'user is invalid' - reboot 60 secs

In safe mode: user id 'NAGH' - accepts password, freezes on 'loading your settings' - then reboots 60 secs

In safe mode: user id 'Administrator' with no password - user/handle invalid'

In safe mode: user id 'Administrator' with my password - goes through to safe mode, I 'shutdown -a', go to 'help' and click system restore but do not have the priviliges of an administrator