Stuck with npower

footyguy

8bits wrote: »

Hi,
I have moved to a new property as a tenant mid November.
It seems the previous tenant did not pay any electricity & gas bills and she is in debt of more than £700 pounds from what I have seen on letters addressed to the 'occupant'. She has moved and I have no idea where she went and I do not know her.

As soon as I have moved I have asked to switch to a new electricity and gas supplier (I did not know about that before). However they sent me an email saying that my current supplier (npower) was objecting to switch, I assume because the previous tenant did no pay any bills.

So I have called npower on the 14/12/2015, stating what the problem was and they created a new account in my name (even if I said I was reluctant to as I did not want to be a customer, they said they had to do this first) and they told me (I think) that I will receive a letter. Howver as of today still haven't received anything and I am wondering if they don't do this on purpose since I will have to pay the current tariff which is probably not very competitive.

Do I have to call them again? Is this going to be useful? I am a bit confused to what to do next.

Also, I have read my electricity and gas meters as soon as I have moved in (I have pictures of them) and I would have thought that I could pay with the tariff of the new supplier from this date (when I have moved in) to now. Is it possible?

You can't switch supplier until you have a supplier.

So when you move to a new property you must first register with the supplier who already supplies that property.
They will usually ask you for the meter readings from when you moved in.
You can also request a tariff of your choice from their range, otherwise they will charge you on their expensive standard tariff (beware of any possible early exit fees if you change tariff yet plan to switch supplier shortly)

As soon as you have a supplier (which is usually done when you call them), you can start the process of switching supplier. The process takes a few weeks. You will be billed by the new supplier from the date the switch goes live (you are also usually requested to supply meter readings then too)