Npower refund

Jennifer_Davey

Hi All,

After moving home from my rented flat to my parents house i was hit with a £1500 bill from Npower. Which i queried and queried but they insisted i needed to pay. I set up a repayment payment plan with them.

Two weeks ago i received a letter from Npower informing me this was an error on their part and that i would be refunded £707 in the form of a cheque that i would receive it shortly.

Still hadn't received the cheque and as £700 would sit quite nicely at this time of year contacted them via their online chat where they informed me that no such record of this was recorded their end and that they had no record of even sending the letter. They've now asked that i scan the letter to them and it will be investigated.

Has anyone else been left in a similar situation? Or know where i stand?

teddysmum

Phone them. It's much easier than snail rate online chat.

nPower

Jennifer_Davey wrote: »

Hi All,

After moving home from my rented flat to my parents house i was hit with a £1500 bill from Npower. Which i queried and queried but they insisted i needed to pay. I set up a repayment payment plan with them.

Two weeks ago i received a letter from Npower informing me this was an error on their part and that i would be refunded £707 in the form of a cheque that i would receive it shortly.

Still hadn't received the cheque and as £700 would sit quite nicely at this time of year contacted them via their online chat where they informed me that no such record of this was recorded their end and that they had no record of even sending the letter. They've now asked that i scan the letter to them and it will be investigated.

Has anyone else been left in a similar situation? Or know where i stand?

Hi Jennifer Davey

Thank you for posting, I'm sorry to hear you are experiencing problems with your refund. I will be happy to take a look at this if you would like to send me an email (using the address from my profile) with your account details.

Thanks

Vicky

Jennifer_Davey

Just spoken to Npower again who have said that my final bill hasn't been generated yet. Despite me moving out of the property Two years ago now and a letter informing me i would receive a refund of £707 and a phone call confirming that the cheque was to be sent out. Where do i stand?!