50% partial refund on a Unrepairable £950 TV after just 25 months.

CoolHotCold

Nice to know what Model it was.

Probably a PS60F5500 or something close, those were about £1000 2 years ago.

SuperHan

Having a very quick browse on eBay shows that the going price for such a TV is no more than £300, and more around the £200 mark.


Given that the second hand market price for a TV will largely represent the original specification of the machine, less any use/wear and tear it has incurred, it's usually a good starting point for a SoGA partial refund. I'd expect the SoGA to offer a slight premium on the second hand market as it takes out any negotiation/bargains, but it appears that a second hand 60" Plasma worth around £1k 2 years ago is now considered to be worth £300.


I don't know how you would have any argument therefore that you deserve more than 50% back now. They are giving you enough money to go and buy the same TV again.


The depreciation is non linear, it probably lost most of its value within the 2 months after it was open. This is demonstrated an awful lot on here when people return a broken product and get a refurbished model in replacement. The consumer often feels hard done by and they want a 'new' one, despite the fact theirs wasn't new when it broke.


While it is a bit rubbish, I just can't see a valid argument for getting a bigger refund.


And now note, sometimes when the extended warranties are peddled, they are worth it. They go above the SoGA requirements, which really aren't as great as they're made out to be!

cookie365

SuperHan wrote: »

Having a very quick browse on eBay shows that the going price for such a TV is no more than £300, and more around the £200 mark.


Given that the second hand market price for a TV will largely represent the original specification of the machine, less any use/wear and tear it has incurred, it's usually a good starting point for a SoGA partial refund. I'd expect the SoGA to offer a slight premium on the second hand market as it takes out any negotiation/bargains, but it appears that a second hand 60" Plasma worth around £1k 2 years ago is now considered to be worth £300.


I don't know how you would have any argument therefore that you deserve more than 50% back now. They are giving you enough money to go and buy the same TV again.


The depreciation is non linear, it probably lost most of its value within the 2 months after it was open. This is demonstrated an awful lot on here when people return a broken product and get a refurbished model in replacement. The consumer often feels hard done by and they want a 'new' one, despite the fact theirs wasn't new when it broke.


While it is a bit rubbish, I just can't see a valid argument for getting a bigger refund.


And now note, sometimes when the extended warranties are peddled, they are worth it. They go above the SoGA requirements, which really aren't as great as they're made out to be!

If it is the PS60F5500 suggested (and that's only somebody else's guess, nothing confirmed by the OP) then you must be looking at a different ebay from me. Cheapest price I can find is around £650.

If I were in the OP's shoes I would be asking the retailer where I could buy a replacement TV with equivalent specs and age for the amount they're offering.

neilmcl

cookie365 wrote: »

If it is the PS60F5500 suggested (and that's only somebody else's guess, nothing confirmed by the OP) then you must be looking at a different ebay from me. Cheapest price I can find is around £650.

If I were in the OP's shoes I would be asking the retailer where I could buy a replacement TV with equivalent specs and age for the amount they're offering.

The amount offered isn't mean to purchase an equivalent replacement, unless when you say equivalent you mean a 2 year old, used TV. The refund amount is supposed to take into account the original cost minus an amount for usage already enjoyed (based on the reasonable lifespan of the item in question).

andrewmp

My Panasonic TV from Tesco which cost £319 went wrong after about 17 months and they wouldn't give me more than about £85, it was a case of take it or leave it.

neilmcl

andrewmp wrote: »

My Panasonic TV from Tesco which cost £319 went wrong after about 17 months and they wouldn't give me more than about £85, it was a case of take it or leave it.

Well, there was another option open to you, should you have chosen it.

chickendipperbabe

If it is the PS60F5500 Currys are doing the OP a favour here. Look at all the faulty examples listed on ebay (completed and active listings) with screen issues. They only have about a year or just over in them before the problems start. I deal mainly in commercial Samsung AV equipment which is okay but their consumer stuff is questionable at best, their last generation Plasmas including the 60" F5500 were poorly made with a high failure rate. The high ££ ebay listings are very ambitious, they'll get nowhere near that and I suspect they're getting rid of them as issues such as snow and intermittent lines are starting to manifest themselves.

cookie365

neilmcl wrote: »

The amount offered isn't mean to purchase an equivalent replacement, unless when you say equivalent you mean a 2 year old, used TV. The refund amount is supposed to take into account the original cost minus an amount for usage already enjoyed (based on the reasonable lifespan of the item in question).

That is exactly what I meant by equivalent.

andrewmp

neilmcl wrote: »

Well, there was another option open to you, should you have chosen it.

What option did I have really? Did it involve Small Claims Court?

SuperHan

cookie365 wrote: »

If it is the PS60F5500 suggested (and that's only somebody else's guess, nothing confirmed by the OP) then you must be looking at a different ebay from me. Cheapest price I can find is around £650.

If I were in the OP's shoes I would be asking the retailer where I could buy a replacement TV with equivalent specs and age for the amount they're offering.

I searched 60 inch Samsung Plasma and looked at the sold listings. It was only a quick look though as I mentioned.