Faulty Xmas Lights - Burnt Sofa!

teddysmum

Keep_pedalling wrote: »

It looks like having the transformer wedged in the corner of the sofa has been a contributory factor to its over heating.

That's the impression I got from the photo. control boxes, like these and plugs do get hot, so must not be enclosed or smothered.

daytona0

From looking at the picture it seems that the damage may cover two sides of the control box thing....

Based on that, and the damage to the couch, I think that it is very likely that the box was wedged a bit of the way into the side of the couch.... that could easily cause it to overheat and burn out.

The box does look of poorish quality too, so this may not have helped either.

I do, however, think that it is very likely to be consumer error and your problem to deal with. This does not necessarily mean that the retailer will take this line because it may not be sufficient proof.


All in all, probably your error but the damage doesn't look too bad anyway. Can likely get it repaired for next to nothing, or make it disappear by using covers etc (or even just leave it)

foxtrotoscar_2

arcon5 wrote: »

Problem is they'd have to proof the item was inherently faulty

They don't.

LilElvis

foxtrotoscar wrote: »

They don't.

Purchased in January, so more than six months old. Therefore the onus is on the buyer to prove that the item is inherently faulty, as well as prove they purchased from the company (no receipt and they believe it was a cash sale).

wealdroam

LilElvis wrote: »

Purchased in January, so more than six months old. Therefore the onus is on the buyer to prove that the item is inherently faulty, as well as prove they purchased from the company (no receipt and they believe it was a cash sale).

Both points already made in post#3.

LilElvis

wealdroam wrote: »

Both points already made in post#3.

... and ignored by foxtrotoscar. Apologies for repeating your points, in condensed form, for the hard of reading

BykerSands

foxtrotoscar wrote: »

They don't.

Go on expand on that because they've had it for more than six months.

-Jonski-

Thanks all,

I'm assured that they weren't jammed in the corner of the sofa, but I appreciate that's neither here or there.

For reference, they are mains operated lights. Do you think it's worth contacting head office, or is it a waste of time?

Poppie68

-Jonski- wrote: »

Thanks all,

I'm assured that they weren't jammed in the corner of the sofa, but I appreciate that's neither here or there.

For reference, they are mains operated lights. Do you think it's worth contacting head office, or is it a waste of time?

I really doubt contacting head office will make any difference..

Your parents can't prove they bought them from B&M, even if the box has the logo they still could of picked them up from a carboot etc.

The damage does look like the control box had been placed between the back cushion and arm rest which looks like it has contributed in the box over heating. IfI remember correctly the boxes should be left dangling so they don't come in contact with flammable materials.

They should be able to get the damaged areas repaired for a relatively small amount, otherwise a throw may do.

Fosterdog

-Jonski- wrote: »

Thanks all,

I'm assured that they weren't jammed in the corner of the sofa, but I appreciate that's neither here or there.

For reference, they are mains operated lights. Do you think it's worth contacting head office, or is it a waste of time?

I would say it's a waste of time, you say you are assured that it was not jammed in the sofa but the photo shows that it was stuck between the arm and the cushion. It is common sense and in most most safety instructions (if these lights had any but I'd assume now disposed of) that electrical items shouldn't be placed on upholstery, carpets etc.