Littlewoods bed dispute

Sharona72

I ordered a king-size bed from Llittlewoods in March for my son. Last Sunday the middle support leg snapped off. I called them and they said that they had to send a technician from Ecomaster out to inspect the bed which i would have to pay for (£45) if it turned out not to be a manufacturers fault. The technician came out and said that it looked like a welding fault. However, when i called Littlewoods today they said that the report said there was a welding fault but that the bed broke because of an assembly fault (we put it together). Now we are at a stand-off ! Where do i stand and what can i do next? I haven't finished paying for the bed yet, can i withhold payment until the issue has been resolved? Any help gratefully received!

unholyangel

Do you have it in writing their report said it was a welding fault but they are disputing this? If so, I would perhaps also ask them for the proof they are relying on to prove it was not assembled in accordance with its instructions.

Write to/email them and state as they are disagreeing with the engineers report you will commission another of your own - the cost of which they will be liable for if it supports their engineer in being an inherent fault by way of design or manufacture.

LilElvis

Don't withhold payment unless you want your credit file to be adversely affected - doing so is unlikely to make Littlewoods change their mind or act more promptly in any case.

Ectophile

If the bed was bought on credit - either using a credit card or a credit agreement arranged by the shop - then you should contact the credit company. Under Section 75 of the Consumer Credit Act, they are jointly liable with the retailer for any problems.

If you can make it the credit company's problem, then you can get them to not just stop any further payments, but also ask for a full refund of everything you have paid.