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Massive fine for nPower

In the news today, nPower fined £26m for poor customer service. I wonder how many customers they've incorrectly blacklisted at the CRAs during the last 12 months? I bet it runs to the 100s of thousands. Companies such as nPower should not be permitted to reports customers to the CRAs.

Comments

  • Hazzinho
    Hazzinho Posts: 742 Forumite
    Perhaps the only thing me and you will ever agree on ☺

    Utilities companies should not be reporting on credit reports they are all completely useless.
  • I moved house about 6 months ago, they were the supplier to the property when I moved in. Got shot of them as soon as I could, they have just sent me a second "final bill"...


    Totally useless.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    Ive pulled this up before when rps, they have a happy clappy team that deal with cra and have very little experience
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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