Watch out
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Maybe we could warn each other about things
The first is about bt caller display, it was free for me for a year but I now unexpectedly find that I have to OPT IN, even though I renewed my yearly line rental online a week or so ago. This sort of thing gets sneaked in and there must be a lot of people who will be paying an extra £1.75 a month. Be warned you ring a number and go into a pre-recorded loop but be patient, I eventually spoke to a person, I think in India as he sounded faint and I couldn`t understand him but he opted me in to free caller display. I could not find anywhere on the bt site where I could do it, so it is designed to make you give up and pay the £1.75 each month
The first is about bt caller display, it was free for me for a year but I now unexpectedly find that I have to OPT IN, even though I renewed my yearly line rental online a week or so ago. This sort of thing gets sneaked in and there must be a lot of people who will be paying an extra £1.75 a month. Be warned you ring a number and go into a pre-recorded loop but be patient, I eventually spoke to a person, I think in India as he sounded faint and I couldn`t understand him but he opted me in to free caller display. I could not find anywhere on the bt site where I could do it, so it is designed to make you give up and pay the £1.75 each month
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1. I only found out that I seemed to have been signed up to Amazon Prime somehow when I saw a direct debit taken out for it on my bank statement. I promptly rang and explained that was not my intention and got it refunded.
2. I have both gas and electric supplied from the same supplier. I had separate emails about each fuel from them, suggesting I swop to a new tariff. One of those emails had gone into my spam folder somehow. Anyway - I did duly ring and my fuel bill (ie for both gas and electric together) has now gone onto the new tariff and they calculate I will be using about £53 per month for both fuels together. I don't think that's too bad - as I have a detached house and use my central heating pretty constantly in winter and set at a reasonable temperature (ie 21-22 C). I've definitely got no intention of being cold...
It may not worry some but if you have a special price for 12 months and then are on a monthly contract after that and then decide to add a calling feature you may well find you are tied to a new 12 month contract.
Not saying that this is definitely the case but worth having in mind.
Nobby.
I had to argue rather to get a refund on a faulty item (within the guarantee period). Then they only refunded most of the money and that was another argument (ie to ensure the rest was refunded). Now I see that I've only received that major part of refund and am going to have to ring up again to get the rest of my refund.:mad:
I should have learnt from the fact that I had recently discovered a genuinely healthy cookbook in "The Works" (ie one for sweet foods - without any sugar/white flour/etc in).
The point of the thread was that caller display is free when paying for line rental in advance - in one lump sum for a year. It's part of the deal, however the experience is far removed. I too was caught out with this 'you have to request it' when doing both mine and my mum's annual line rental payments.
If it's part of the offer then it should be automatic. We both got refunds!
2831.00/£1500
I have also had phone calls from "Microsoft" telling me I had a problem with my computer. I shouted at the caller that he was a crook and put the phone down.
You have just prompted me into action
I too have been stung in this way by BT, and hadn't had the time to sit and work out if the mistake was mine or theirs, and subsequently forgot about it. They are now on my hit list.
I've also had a strage email from Sainsbury's energy, telling me that my Gas and Electricity direct debits are going down from £20 to £10 a month. How I wish this was true! ( It was never £20 in the first place!! considerably more.. so where that figure came from is anyone's guess)
This is another thing I will now have to waste time sorting out, no doubt spending considerable time listening to ghastly music whilst being told how important my call is to them!
Grumble grumble grumble,