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New laptop screen blank

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Bought a HP laptop on black Friday, and its been fine. Was using it yesterday, put it down as i usually do for an hour and it usually goes into a screensave mode (no dancing animations though, just a blank screen). When i pressed the space bar to activate the page where i have to log back in, nothing, it was still on/illuminated, but completely blank/black. Tried powering it down with the power button but still blank screen. Removed the battery for a minute or 2 and again, nothing when i refitted it

Please help?

Comments

  • grumpycrab
    grumpycrab Posts: 5,026 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    Plug into mains with mains switch OFF and battery OUT. Hold power button down for 20secs. Let go. Turn mains ON, press power button.
    If still dead...back to retailer.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • jshm2
    jshm2 Posts: 476 Forumite
    Ninth Anniversary 100 Posts Name Dropper Combo Breaker
    Could be a dud screen or simply a software glitch.

    Have you tried plugging in an external monitor to see if the output is still functional? If that screen is blank as well (ensure you hit fn and F5 to switch) then it means your graphics output has failed and It truly was a Black deal.

    You should be covered under warranty though.
  • longwalks1
    longwalks1 Posts: 3,825 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Thanks people, grumpycrab your suggestion worked. Any idea what caused it though? (not that it bothers me, just interested)

    Thanks again
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