New laptop screen blank

longwalks1

Bought a HP laptop on black Friday, and its been fine. Was using it yesterday, put it down as i usually do for an hour and it usually goes into a screensave mode (no dancing animations though, just a blank screen). When i pressed the space bar to activate the page where i have to log back in, nothing, it was still on/illuminated, but completely blank/black. Tried powering it down with the power button but still blank screen. Removed the battery for a minute or 2 and again, nothing when i refitted it

Please help?

grumpycrab

Plug into mains with mains switch OFF and battery OUT. Hold power button down for 20secs. Let go. Turn mains ON, press power button.
If still dead...back to retailer.

jshm2

Could be a dud screen or simply a software glitch.

Have you tried plugging in an external monitor to see if the output is still functional? If that screen is blank as well (ensure you hit fn and F5 to switch) then it means your graphics output has failed and It truly was a Black deal.

You should be covered under warranty though.

longwalks1

Thanks people, grumpycrab your suggestion worked. Any idea what caused it though? (not that it bothers me, just interested)

Thanks again