TSB Credit Card Chargeback for UPS losing apple return iPhone

gymrat3

It has been a while since my last post and would really appreciate some advice, I returned a phone to apple for a refund and they have claim to have received essentially an empty box. After investigating with UPS, UPS are denying liability for the missing phone and apple have advised me to file a police report, which I have done so online and now waiting for a response.

I feel quite helpless in this situation but would I have my credit card to fallback on? on what grounds can I file a chargeback? can't find any information about this situation specifically.

grumbler

Chargeback can be only for the amount you paid for sending.

However, if you claim under s75, then theoretically you can claim for consequential losses, but this has to be proved. Your rights against TSB are the same as against UPS.

MSE articles:

• Visa, Mastercard & Amex Chargeback
• Section 75 refunds

What about the weight? Was the parcel weighed when you sent it?

gymrat3

grumbler wrote: »

Chargeback can be only for the amount you paid for sending.

However, if you claim under s75, then theoretically you can claim for consequential losses, but this has to be proved. Your rights against TSB are the same as against UPS.

MSE articles:

• Visa, Mastercard & Amex Chargeback
• Section 75 refunds

What about the weight? Was the parcel weighed when you sent it?

I handed over to the driver the parcel and that was it, never had any problems with UPS otherwise I would have went to a store where it could be weighed before sending.

UPS label was provided by apple and I did not pay anything to return it

Could you elaborate on the consequential loss part?

grumbler

Can you read the article first?

A concert was cancelled, but I'd paid for trains/hotel. Can I claim for associated costs?


The law allows you to claim for ‘consequential losses' arising from the problem. In other words, if what went wrong forced you to shell out, the credit company is liable just like the retailer would be. Obviously it's more difficult to do, but it's still legal.

You paid for posting. Allegedly they failed to provide the service. The amount you paid is the direct loss. The consequential loss is the lost iPhone.

chanz4

They would weight the parcel once back at the depot, they could say the phone was never in there and your pulling a fast one...

gymrat3

chanz4 wrote: »

They would weight the parcel once back at the depot, they could say the phone was never in there and your pulling a fast one...

Thats what I'm struggling with, I definitely handed over the phone to the driver and don't see any benefit of pulling a fast one especially at my address and not to mention its illegal...

The driver could easily have taken the phone..what can I do?

I am in the middle of getting a crime reference number but I am just very angry and worried right now that I would be left out of pocket