Buyer hasn't paid

Anastasia

Hi all,

I've just started selling on Ebay again after a number of years break. I sold an item on Saturday, sent an invoice on Sunday, an email on Monday asking if any help was needed and then another invoice yesterday with a note that payment is due and to contact me if any help needed.

My question is do I need to now phone the buyer before going to the resolution centre? Grateful for any help.

MsBlonde

Anastasia wrote: »

Hi all,

I've just started selling on Ebay again after a number of years break. I sold an item on Saturday, sent an invoice on Sunday, an email on Monday asking if any help was needed and then another invoice yesterday with a note that payment is due and to contact me if any help needed.

My question is do I need to now phone the buyer before going to the resolution centre? Grateful for any help.

No you don't have to phone the buyer. I would only phone them if it was a collection. Just file an unpaid item claim.

Anastasia

Thank you very much.

mrcol1000

Some buyers do take a while to pay. I normally leave it a week before chasing up payment but as a business I have a load of other sales to deal with.

As above if they are not replying to messages then open a case. They may be away but then they should have informed you they'd be away before bidding on the item.

CouponWoman

I open a dispute after 2 days, thats more than enough time to pay. Occasionally I leave it till day 3 and no one should expect you to sit and wait for payment. I do not contact the buyer as ebay do that for you, they send reminders to pay.

Anastasia

CouponWoman wrote: »

I open a dispute after 2 days, thats more than enough time to pay. Occasionally I leave it till day 3 and no one should expect you to sit and wait for payment. I do not contact the buyer as ebay do that for you, they send reminders to pay.

I will do this next time. Thank you.

absolutereturn

An unpaid claim would go against the buyer's standing on eBay, wouldn't it? So the only time someone didn't pay so far I sent an invoice, then a reminder. They paid after that so no need to go further. I guess it's a bit like contacting a seller if you're not happy with the goods rather than just leaving negative feedback or starting a dispute. Mutual back-scratching and all that.

theonlywayisup

absolutereturn wrote: »

An unpaid claim would go against the buyer's standing on eBay, wouldn't it? So the only time someone didn't pay so far I sent an invoice, then a reminder. They paid after that so no need to go further. I guess it's a bit like contacting a seller if you're not happy with the goods rather than just leaving negative feedback or starting a dispute. Mutual back-scratching and all that.

A NPB only goes against the buyer when they don't pay. A seller needs to open one to regain fees and avoid defects.

absolutereturn

theonlywayisup wrote: »

A NPB only goes against the buyer when they don't pay. A seller needs to open one to regain fees and avoid defects.

So if you open one and they do pay in the end, that doesn't say on their record?

theonlywayisup

absolutereturn wrote: »

So if you open one and they do pay in the end, that doesn't say on their record?

No, it only goes against the buyer when they don't pay.

Most sellers will have their buyer requirements set up to blocking buyers with 2 NPB strikes in 12 months.

absolutereturn

theonlywayisup wrote: »

No, it only goes against the buyer when they don't pay.

Most sellers will have their buyer requirements set up to blocking buyers with 2 NPB strikes in 12 months.

Yes, that's pretty standard, I also have that set up.