Switched to E.on from Extra Energy - EE have cancelled all out bills and huge credit

Bobbins0610

I emailed Extra Energy after the switch had completed (10th Oct) and they eventually got back to me and said that the final bill will be ready in 48hrs and a refund would take up to 6 weeks.

When I logged into EE website I found that they had cancelled all the bills we had paid and the account is £1600 credit. The refund is due in around Christmas Eve. I can never get through to them on the phone and they haven't answered my emails.

Should I be expecting this large sum to refunded then a huge bill to arrive later?!

molerat

Bobbins0610 wrote: »

I emailed Extra Energy after the switch had completed (10th Oct) and they eventually got back to me and said that the final bill will be ready in 48hrs ha ha ha ha ha - not a hope and a refund would take up to 6 weeks. even less of a chance

When I logged into EE website I found that they had cancelled all the bills we had paid and the account is £1600 credit. have you checked recently - they did that to many accounts but seem to have corrected it now The refund is due in around Christmas Eve. again, not a chance I can never get through to them on the phone and they haven't answered my emails. you never can and they never do

Should I be expecting this large sum to refunded then a huge bill to arrive later?!you are unlikely to get either a bill or a refund any time soon. If you do get through or they reply to an e-mail all you get is lies and stalling tactics

See the BIG thread on EE https://forums.moneysavingexpert.com/discussion/4924424

Maxwell007

Welcome Bobbins,
in one world I think your scewed . . . .
but don't worry as a lots of us have been in your shoes . . . .
please read the last 10 pages of the link posted by molerat, good luck.

chanz4

I can see them doing a rebill and the credit been incorrect, someone will check that amount trust me inc getting their own reads