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luggage handling delays - how about it?
jamescredmond
Posts: 1,061 Forumite
just flew in from vancouver and forced to wait 2hrs from touchdown for my bags. nothing new in that - happens all the time in hi-season.
spoke to servisair chap who told me the main reason for delay was staff shortage. polish workers take job on min wage then work out it's easier to mop floor in warm place than work hard in all weathers for the same money - and who can blame them?
given that we pay for the handling service should we be entitled to some form of refund (say after a 40 min wait) when the handling co. fails to get its act together. Upping the pay for those at the bottom of the labour chain would be a start.
still lagged, so it's back to bed.
oh and please - don't anybody start barking about t and c's and how to study them. I'm talking about future travel.
spoke to servisair chap who told me the main reason for delay was staff shortage. polish workers take job on min wage then work out it's easier to mop floor in warm place than work hard in all weathers for the same money - and who can blame them?
given that we pay for the handling service should we be entitled to some form of refund (say after a 40 min wait) when the handling co. fails to get its act together. Upping the pay for those at the bottom of the labour chain would be a start.
still lagged, so it's back to bed.
oh and please - don't anybody start barking about t and c's and how to study them. I'm talking about future travel.
miladdo
0
Comments
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When this happened to me, after waiting what I considered a "reasonable" time I made a lost bag report. Had I then left for my hotel, presumably the airline would have been responsible for delivering it to me. (In fact, as soon as I had the document in question my bag turned up, so at that point I just left with it.)0
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Voyager2002 wrote: »Had I then left for my hotel, presumably the airline would have been responsible for delivering it to me.
I wouldn't bank on that ! BA seem to have so many "lost" bags, it appears to be easier for them to just sell them off.0
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