Halifax down? any thoughts?

brisk

When I try to access internet banking after successfully entering my security information, I receive the following message:

"We’re sorry, but you don't have any accounts that can be accessed through Online Banking."

I called them but they say something like there's not enough information on their system to be able to check my account (i.e they cannot see my accounts either) and that I should visit a branch. Obviously quite inconvenient as I work regular hours.

I have not received any letters from them and my account was working fine 2 weeks ago.

It's not the first time i've had to visit a branch and i'm honestly fed up with Halifax. I'm thinking I should write a letter asking for my account to be closed and a cheque posted to me.

Has anyone experienced anything similar?

bigadaj

No but these things tend to happen to all institutions so I'm not sure it is a specific problem with Halifax.

Got locked out of Santander yesterday, entered incorrect details whilst logging on a single time. Rang them up and have to wait a week to get new details through post, probably longer with xmas post.

Interestingly also opened a bos vantage account. Logged into Halifax a few minutes later and that was showing immediately.

Paul_1977

That is Halifax for you, one of the WORST banks.

Avoid.

GingerFurball_2

Your account's been closed.

Archi_Bald

Paul_1977 wrote: »

That is Halifax for you, one of the WORST banks.

Avoid.

Could you elaborate a bit on how you have come to conclude that? What criteria did you use, which banks did you compare, when did you do your study, what account(s) do/did you have with Halifax for how long?

Katiehound

Paul_1977 wrote: »

That is Halifax for you, one of the WORST banks.

Avoid.

It works fine for me! I have had my accounts for 5 years and not had problems..... But I avoid banking online if at all possible.

Sounds to me like a stiff letter / e-mail required stating the inconvenience etc and expecting a small donation from them as a sweetener! Always worth a try since they are messing you about.

Archi_Bald

Looking at the timestamp of the OP - 05:33 on a Sunday morning - could be their systems were down for maintenance? Have you tried it again later? It's been working fine for me about an hour ago.

brisk

GingerFurball wrote: »

Your account's been closed.

What makes you say this?

The guy on the phone did hint it seems like it's been closed. But I believe banks are required to provide reasonable notice to their customers (at least 30 days) if they intend to close an account. I have not received notice.

Do you know what the procedure will be in the branch? I'll bring my passport and a list of recent transactions. Is it easy to get my money back?

Archi_Bald

Katiehound wrote: »

It works fine for me! But I avoid banking online if at all possible.

Why?

Katiehound wrote: »

Sounds to me like a stiff letter / e-mail required stating the inconvenience etc and expecting a small donation from them as a sweetener! Always worth a try since they are messing you about.

Steady on. If the OP tried at half past five on a Sunday morning and couldn't log in, they should be trying again a bit later. For all we know, the OP might by now have been able to log in.

brisk

Archi_Bald wrote: »

Looking at the timestamp of the OP - 05:33 on a Sunday morning - could be their systems were down for maintenance? Have you tried it again later? It's been working fine for me about an hour ago.

It still doesn't work.

Archi_Bald

Hmh. GingerFurball's suggestion might well be correct then. It's extreme if a bank closes an account without notice, but they are allowed to do so in certain circumstances.

Page 63 of the T&Cs details these: http://static.halifax.co.uk/assets/pdf/bankaccounts/pdf/ultimate-reward-current-account-guide.pdf