Issue with my Tax Credits

David_Reilly

I could do with some advice. My Tax Credits stopped late November. I phone the Tax Credit Helpline and they told me I have to phone another number. The number they gave was 03000530859, it rings out no matter what time of the day you phone. Last week I sent a letter to Tax Credit Office in Preston. Paid extra for tracking the letter. They got it last Wednesday, but still have not heard from them. I have emailed my local Citizens Advice Bureau for advice. Can anyone else offer any other help? Thanks everyone.

NYM

Have you tried ringing very early such as 7:30am ish ?

Why did they stop your Tax Credits, have your circumstances changed?

David_Reilly

I don't think I have tried 7:30 am before. The only time I have not tried. They said they sent a letter at the beginning of October. I moved house at the beginning of October and forgot to update them.

NYM

I hope I'm correct about contacting them so early...I'm sure I've seen other posts about phoning around that time... *fingers crossed!

Good luck x

David_Reilly

NYM wrote: »

I hope I'm correct about contacting them so early...I'm sure I've seen other posts about phoning around that time... *fingers crossed!

Good luck x

Thank You for the advice x

Darksparkle

NYM wrote: »

I hope I'm correct about contacting them so early...I'm sure I've seen other posts about phoning around that time... *fingers crossed!

Good luck x

Would only work if that person starts at that time.

David_Reilly

I'll give it a try in the morning.

David_Reilly

I need to try something. I don't know what to do? I don't know how long I can wait.

micky2phones

David_Reilly wrote: »

I need to try something. I don't know what to do? I don't know how long I can wait.

Hi, i wrote a letter to Preston a while back waited a week or so for a letter saying they need time to look into my letter.

I then waited 35 days for a reply.

Its is right about phoning early as a manager there leaves early before
4pm but starts early.

Hope this helps

Darksparkle

micky2phones wrote: »

Hi, i wrote a letter to Preston a while back waited a week or so for a letter saying they need time to look into my letter.

I then waited 35 days for a reply.

Its is right about phoning early as a manager there leaves early before
4pm but starts early.

Hope this helps

It's the helpline that opens just before 8. The number the OP has isn't for the helpline. It's for a person who can work any shift, be part time etc

David_Reilly

micky2phones wrote: »

Hi, i wrote a letter to Preston a while back waited a week or so for a letter saying they need time to look into my letter.

I then waited 35 days for a reply.

Its is right about phoning early as a manager there leaves early before
4pm but starts early.

Hope this helps

I hope you don't mind me asking, what was the final result? Did you get your tax credits back? Was it backdated? I tried phoning that number at 7:30 and 8:00 am this morning and nothing. Ringing out as usual. I don't know what to do!?