Can I refuse to pay invoice when they fail to provide evidences job is done?

John_John

G_M wrote: »

sorry - any landlord who relies on a letting agent without having a contract with them, and without clearly specifying what he wants them to do is just asking for trouble/ and trouble is what you've got!

you speak as if i had let them run the management without trying to get a contract. Of course, the ombudsman has been involved and so on. Again I do not want to give so much details.

If this went to court, the agent would say "We acted in good faith, relying on verbal instructions, to clean the property on behalf of this absentee landlord, thereby ensuring, in his best interests, that the property was in a fit state to attract new tenants.

Actually - luckily - you miss the point here: the problem is not that they have cleaned the property without my approval. It's that they have not provided any evidence that tthey have not only professionally cleaned the house (via a cleaning company) but even not that the house was cleaned before the tenant went to live there.
I asked for an invoice of the cleaning company and they provided an year later their own invoice.

John_John

chris_m wrote: »

Your above two responses are at odds with each other. Either you agreed that they should have the house cleaned or you didn't.
A contract doesn't "have" to be in writing.

As I already explained to the other person who replied, the provblem is not having agreed to clean the property or not.
It's that they claim having cleaned with my approval but they failed to provide evidences of this. So I do not know if this ever happened.
And now out of the blue they semd me an invoice.

John_John

Ikamva wrote: »

Are you expecting new tenants to move into a property which has not been cleaned after the previous tenants?

Does it matter who does the cleaning, as long as it is done to a good standard

Just pay up. If you should leave the agency, they will simply deduct it from your last payment

sich...I must explained it in the wrong way, Of course i wanted a cleaning company to clean it the problem is I do not know if this have been done because they did not provide me the invoice of the cleaning company.

G_M

John_John wrote: »

you speak as if i had let them run the management without trying to get a contract. Of course, the ombudsman has been involved and so on. Again I do not want to give so much details.
I speak in response to the information I am given.

I rent OUT a house via an agency. I' m the landlord. I have no agrreement signed with them,

seems pretty unambiguous to me!

Actually - luckily - you miss the point here: the problem is not that they have cleaned the property without my approval. It's that they have not provided any evidence that tthey have not only professionally cleaned the house (via a cleaning company) but even not that the house was cleaned before the tenant went to live there.
I asked for an invoice of the cleaning company and they provided an year later their own invoice.

Well what did the check-in inventory for the new tenant show? If it showed that the property had been professionally cleaned, there's no problem.
If it did not show that, then either
* the agency did not get it cleaned or
* the agency did not produce an accurate inventory.

(But let me guess - you did not ask for a copy of the inventory so you don't know. You need to be much more professional in your dealings with this (or any) agent.)

John_John

G_M wrote: »

Well what did the check-in inventory for the new tenant show? If it showed that the property had been professionally cleaned, there's no problem.
If it did not show that, then either
* the agency did not get it cleaned or
* the agency did not produce an accurate inventory.

(But let me guess - you did not ask for a copy of the inventory so you don't know. You need to be much more professional in your dealings with this (or any) agent.)

NO, I did receive it, I checked and doesnt say anything about it.\
But thanks for your advice, Please just specify what do you mean by me needing to be more professional? Take into account that I'm abroad and unable to attend the property or the agency.