Retailer cancels order

Andyjenks

Hi there

I am after some advice please.

During 'Black Friday' I made a purchase for a Lenovo 2 in 1 laptop from Very.co.uk for £299, with it I bought antivirus and an additional warranty.

Pleased with my bargain, I then awaited delivery, following Tuesday antivirus arrives, emails from Very tell me the remainder of order to follow.

Then out of the blue, a week after Black Friday I get an e mail stating order has been cancelled, with £299 refunded.

In the same e mail Very recommended a number of products one being the same laptop I purchased but now £150 more expensive.

So I now have no laptop, but have been charged for the antivirus and a warranty to go with a computer I don't own.

I have e mailed Very, but like hoards of customers they don't reply.

I feel really cheated, paid for products which they tell me is no longer available yet advertised and available even on the sister site Littlewoods. Also out of pocket for the antivirus and warranty.

My questions if anyone can help,
Are they allowed to cancel the order even when I have paid for the goods.
Secondly the antivirus and warranty are useless to me how can I get my money back, when they don't answer my customer query.

At present out of pocket by approx £100.

Thanks for reading

marliepanda

Yes you can get the money back for your antivirus and warranty.

Yes they can cancel your order.

flashg67

If no response from Very, how did you pay - do a debit card chargeback or credit card section 75 claim?

Andyjenks

Paid on credit card.

Are they not breaking any law, taking payment and entering a contract to supply goods.??

Stevie_Palimo

Andyjenks wrote: »

Paid on credit card.

Are they not breaking any law, taking payment and entering a contract to supply goods.??

Simple answer is no they are not as everyone would jump on the bandwagon of suing for this type of thing until we have no shops and live like we did in the stone age.

Andyjenks

Thanks Stevie.

Stevie_Palimo

Andyjenks wrote: »

Thanks Stevie.

You can claim your money back if the items are not opened/used or delivered though under the above route of the section 75 action.

tomtontom

Have you rang them? It's a much faster way of getting a response.

System

Try the live chat anything is quicker than email !

Andyjenks

Don't answer the calls sat in queues for ages

System

when i call the calls are answered eventually ,this time of the year they are going to be busy .