Tesco Direct problem with refund for Black Friday

kivsy

I just wanted to post a warning for others. I ordered something from Tesco Direct on Black Friday, within 3 hours I had an email to say they couldn't fulfill the order. I assumed that because nothing had been dispatched etc I wouldn't get charged. However, a couple of days later I noticed that Tesco had taken the money. I wasn't too worried as I knew it was probably just a process and I would get the money back. I then went to the bank today and I still hadn't had a refund! I called Tesco and they said that some of the orders that they couldn't fulfill were getting stuck in the system and not being credited. I was really annoyed and spoke with a manager who said I was justified in being angry and if I hadn't rung it might never have been picked up. She implied I wasn't the only one in this predicament. Please do checkthat you have received your money back if this applies to you!

chuckley

how much was it?

Azari

chuckley wrote: »

how much was it?

What is the relevance of that?

If there is a systemic failure it could affect any amount.

chuckley

Cos I wondered why they were so angry when they explained there's a system error.

Tesco process real time and deal with dispatch later. unlike most that take payment on dispatch.

Azari

chuckley wrote: »

Cos I wondered why they were so angry when they explained there's a system error.

If you read the entire post you will see that they are angry because:

" ... manager who said I was justified in being angry and if I hadn't rung it might never have been picked up ..."

The fact that Tesco admitted that they may not pro actively refund people to whom they owe money seems a good reason for anyone to be annoyed, and is certainly a good reason to post a warning.

chuckley

of course it would've been picked up. audits happen all the time. and anyway the system would known there was 'no stock/dispatch/system error'.

the assistant was smart enough to mention a system error so they're fully aware of the issue, and in doing so totally wiped out the 'if you hadn't rung' line.

which makes this a non/half-baked story.