nPower bill reversals

Beki88

Hi wondered if someone could help me understand what is going on as nPower seem to be avoiding the issue.
I joined nPower in 2013 and initially had some issues getting set up. I provide meter readings every couple of months unless needed before.
I recently checked online to be shown I was almost £2000 in credit, I delved a bit further to find most of my bills had been reversed.
9/12/13 £210.56
15/1/14 £131.62 REVERSED 23/1/14
27/1/14 £300.35
14/7/14 £673.83 REVERSED 16/7/14
16/7/14 £706.23
15/1/15 £698.79 REVERSED 25/3/15
13/4/15 £671.02 REVERSED 12/10/15
13/4/15 £333.49 REVERSED 12/10/15
10/7/15 £247.40 REVERSED 12/10/15

My payments have been reduced several times over this period to the point they are almost half what they were to start, I know some of that is from moving to a cheaper tariff but now I am really worried I am going to have massively underpaid or something like that. I have provided more up to date meter readings however the advisor was unable to bill due to errors. Could anyone shed light on this? Also I saw something about UK Code of Practice for Accurate Bills back billing but it makes no sense, will that offer me any protection against being stung for their mistakes. (I did receive a letter ages ago apologising for my account being affected by the billing system errors but nothing since).

Thanks in advance.

teddysmum

I assume that you can take your readings from past bills, so as tariff changes coincide with readings, you should be able to calculate what your position really is.


Don't forget that the electricity reading is in kw hrs, so just multiply the units used by the unit cost then work out standing charges for the number of days, but for gas you need to use the conversion formula (which can change, so may not be the same for each billing period.)


I once had a £600 credit, which I knew was false, because my supplier only billed gas for a couple of days instead of six months. I contacted Executive Complaints (not the complaints department) pointing out that someone could take this at face value, spend money they actually owe and then be faced with a huge bill. ( I got an apology, immediate correction and a cash consideration for my time.)

nPower

Beki88 wrote: »

Hi wondered if someone could help me understand what is going on as nPower seem to be avoiding the issue.
I joined nPower in 2013 and initially had some issues getting set up. I provide meter readings every couple of months unless needed before.
I recently checked online to be shown I was almost £2000 in credit, I delved a bit further to find most of my bills had been reversed.
9/12/13 £210.56
15/1/14 £131.62 REVERSED 23/1/14
27/1/14 £300.35
14/7/14 £673.83 REVERSED 16/7/14
16/7/14 £706.23
15/1/15 £698.79 REVERSED 25/3/15
13/4/15 £671.02 REVERSED 12/10/15
13/4/15 £333.49 REVERSED 12/10/15
10/7/15 £247.40 REVERSED 12/10/15

My payments have been reduced several times over this period to the point they are almost half what they were to start, I know some of that is from moving to a cheaper tariff but now I am really worried I am going to have massively underpaid or something like that. I have provided more up to date meter readings however the advisor was unable to bill due to errors. Could anyone shed light on this? Also I saw something about UK Code of Practice for Accurate Bills back billing but it makes no sense, will that offer me any protection against being stung for their mistakes. (I did receive a letter ages ago apologising for my account being affected by the billing system errors but nothing since).

Thanks in advance.



Hi Beki88

Thank you for posting, I'm disappointed to be hear you are experiencing problems with your bills. Please send me an email with your details (using the address from my profile) and I'll be happy to look into this further.

Thanks


Vicky