Need advice on Direct Debits

Greentea

I recently got a notification of a DD to be taken from my account. The notification gives me 3 days notice (2 which where a weekend) before payment will be taken.

Does anyone know if there should be a minimum time for notification before DD payment?

SPANIEL36

i thought its normally 2 weeks or 14 days notice. i normally get a bill and its 14 days later they take the money on the date they say

Greentea

Is there any law outlining the amount of time a company must give before taking payment?

I thought it might be in the Direct Debit Guarantee Scheme, but i cant find anything.

Bean_Counter

Looking through some paperwork I have here, the number days on the Direct Debit Guarantee vary. Some say 3, some 10, some 14 days.

I guess it depends which number is on your particular direct debit guarantee form provided at the commencement of the agreement.

Greentea

thanks bean counter i will try and find it and see what it says.

olly300

http://www.bacs.co.uk/BACS/Consumers/Direct+Debit/Your+rights/?st=2h5ji5ute1wct1zp5yp4cv45&c=

"If the amounts to be paid or the payment dates change, the organisation collecting the payment will notify you normally 10 working days in advance of your account being debited or as otherwise agreed*."


http://www.financevictims.co.uk/direct-debits/index.htm

"With a variable direct debit the originator must provide enough advance notice of the amounts and dates of payment, or any changes to them, in sufficient time to allow the customer to raise any queries prior to payment*. This is defined as at least ten working days from receiving the notification."

*My emphasis

OP if you have a problem i.e. you don't think you have recieved sufficient notice for your direct debit to come out, then follow the company's complaints procedure in writing using recorded delivery to send letters to avoid the company saying they haven't received them, and at the end of the letter state that if the matter is not resolved you will take it to the regulator.

Then if you can't resolve the issue then complain to the regulator.

Bean_Counter

olly300 wrote: »

notify you normally 10 working days in advance of your account being debited or as otherwise agreed

Agree that ten days is normal, but The Banking Code allows for this to be varied.