JD Sports Customer Service

JennyBelfast

To whom it may concern,

On the 23rd of November I ordered Adidas trainers online as a Christmas present for my niece. I got an email to confirm that they were ready to collect in the chosen shop (Donegal Place). I went into the shop on Tuesday 1st December to collect them.

Firstly I was told to wait, I approached the till 3 times as I was waiting for approximately 30minutes. The manageress said they couldn't find them and made a phone call to locate them, she then confirmed that they had been received and scanned in store. She apologised and said that the member of staff that scanned them wasn't actually in and asked could I return the next day. I was slightly frustrated as I had wasted time and parking money to return home without the trainers.

I again returned to the store today and informed a member of staff about the situation, the process was repeated all over, and again I waited for 30minutes.

I asked to speak to the manageress (a different one who was not so apologetic as the previous one). She thought that the parcel must have been given to the wrong person with possibly the same surname. She asked would I like to reorder them, I suggested I get them in store but she checked and they didn't have the size, either did the other stores and it was the same online so I had no choice but to get a refund. Again I had to pay for parking.

I am now struggling to get these trainers elsewhere considering that Christmas is coming very soon. I am disappointed at the lack of service for what should have been a quick click and collect.

I would appreciate if you could help me to solve this issue.

Thank you for your time, kind regards.

Jenny Quinn.

And this was their reply...

Dear jenny,

Thank you for your email.

Sorry for the inconvenience you have faced and do understand the necessity of these item for Christmas. Unfortunately there is no stock of this item online or in-store furthermore i have tried to see when this item will not be re-stocked anytime soon before Christmas.

I apologize for the problems faced and if you have any further inquiries please do not hesitate to contact us .

What should I do now?

Thank you, dissatisfied customer

DCFC79

What you do now is get a refund and either get something else or give the cash or cheque as the gift. If they can't source the trainers then not much they can do.

Keeping you waiting for 30 minutes is annoying but doing it twice is taking the proverbial.

I wouldnt have waited 30 minutes but got a refund and buy elsewhere or get something else.

unholyangel

If you paid for them online (rather than just reserving them online & paying in store) then a contract was likely formed and they are in breach - but if you're not able to source the item from elsewhere, the best you can hope for is a full refund plus reimbursement for any reasonable costs you incurred due to their breach.

Bullies_Beware

Help please another could have been simple situation that looks like becoming a saga. We bought a child's coat, cost £40, shortly before Christmas The zip split so I took it back to the store - BUT - we have lost the receipt.

JD want to see a bank statement but they always ask for your name and postcode at the till so I asked them to research their system. Blank refusal - ring customer services there is nothing we can do.

It even got to the point where they implied that I could have been a shoplifter trying one on!

I went away, angry, and rang JD customer services and they confirmed that they do keep details and that if we would ring back so that the actual person who made the purchase could follow up then the matter could be resolved. Ten minutes later we did this - only to now be told that JD do not keep customer details and that the company cannot and will not help further.

Where do we go from here - all for the sake of a £40 purchase!!!

marcarm

Bullies_Beware wrote: »

Help please another could have been simple situation that looks like becoming a saga. We bought a child's coat, cost £40, shortly before Christmas The zip split so I took it back to the store - BUT - we have lost the receipt.

JD want to see a bank statement but they always ask for your name and postcode at the till so I asked them to research their system. Blank refusal - ring customer services there is nothing we can do.

It even got to the point where they implied that I could have been a shoplifter trying one on!

I went away, angry, and rang JD customer services and they confirmed that they do keep details and that if we would ring back so that the actual person who made the purchase could follow up then the matter could be resolved. Ten minutes later we did this - only to now be told that JD do not keep customer details and that the company cannot and will not help further.

Where do we go from here - all for the sake of a £40 purchase!!!

Can't you give them the bank statement that they have requested?