Nationwide refusing to accept my DMP

LauzC1984

Hi! I'm new here, only just joined today and really need some advise so please be gentle!
I've got myself in to a really bad financial situation so last year I had to enter in to a DMP with StepChange and am slowly beginning to make some headway in to my debt.the problem is that the main debt on my DMP is a £12000 personal loan with Nationwide. This month they've refused to accept the DMP payment from StepChange and have said they are no longer responsible for the debt. I've contacted Nationwide asking what's happening and if they've sold the debt on but haven't heard back from them yet.
I looked online yesterday and it appears that Nationwide are well known for rejecting the DMP payments after a year and then take people to court to get a CCJ and charging order on their property. Don't know if anyone's been in this position before but I'm just wondering if it sounds like that's what's happening in my case?
Any help or advise would be great!
TIA
Laura

sourcrates

Hi,

The usual process is that they will sell on the debt, don't have personal experiance with nationwide, but legal action may be a possibility as well.

Worst case scenario, If they were to obtain a CCJ, then they can now apply for a charging order straight away, however, that does not mean you will lose your house, there is a court process to go through, and you would have the chance to put your case to the court before a charging order became final.

As long as you kept to the courts payments, they can't obtain an order for sale.

If the house is in joint names they can only apply for a restriction.

A court would not make you pay more than what was affordable.

rizla_king

Nationwide - on your side. Except if youre on a DMP, then they are complete unts

LauzC1984

Sourcrates - thanks for your help, I really appreciate it, that's my biggest fear that they can make me sell my home. Me and my husband both live here but it's solely in my name.
Rizla king - thanks again, from researching online that's what I feared! What's your personal experience with them if you don't mind me asking?
The thing I can't understand is even if they are going ahead with legal action to take me to court, why refuse to accept the DMP payments?! Surely it's in their best interest to accept whatever they can get at this point?!
Thanks again!

sourcrates

LauzC1984 wrote: »

Sourcrates - thanks for your help, I really appreciate it, that's my biggest fear that they can make me sell my home. Me and my husband both live here but it's solely in my name.
Rizla king - thanks again, from researching online that's what I feared! What's your personal experience with them if you don't mind me asking?
The thing I can't understand is even if they are going ahead with legal action to take me to court, why refuse to accept the DMP payments?! Surely it's in their best interest to accept whatever they can get at this point?!
Thanks again!

Ok, don't panic about this.

Orders for sale are very rare, and you would be able to voice your objections beforehand, and remember, they can only apply for an order for sale, should you fail to pay any future CCJ instalments.

The most likley senario will be the sale of the debt to a DCA, I say most likley, it's possible they may go the legal route, but as long as you respond to the court paperwork and stick to any agreed payments, you will have nothing to worry about.

Usually consumer debts are sold on by original creditors, unless you owe an exceptionaly large amount of money.

LauzC1984

Thank you so much for replying, I feel slightly better about the situation now!
I've contacted Nationwide asking if they've sold the debt on or what the situation is with it, and why they've stopped accepting the DMP payments. If they were in the process of bringing a CCJ and charging order against me, would they have to inform me now that I've asked the question?
Also, my mortgage is unfortunately also with Nationwide, would this affect the situation at all?
Thanks again for your help, I can't tell you how much I appreciate it!

sourcrates

Hi,
They can't just "bring a CCJ".

There is a legal process to go through called the "pre-action protocol- civil procedure rules".
This means that they must write to you first offering you the chance to either pay in full, or agree repayment terms, and then to tell you there going to take legal action, if that's what there intending to do.

They have to follow the rules, they can't just make it up as they go along.
I don't think this will affect your mortgage, as long as it's up to date.

chanz4

if the mortgage is with them also, they are likely to know you own the house on your own so are likely to go for a charging order

whattodo1967

Unfortunately Nationwide did exactly that to us. They obtained a CCJ and a charging order against our property. The only upside is they didn't add any costs onto this, and once paid this will be removed from the property. I was worried at the time, but have had no further issues with them, they said as long as we keep up payments not to worry about it. That was nearly 2 years ago and we have had no further contact with them at all. Hope this makes sense.

magpiecottage

If you are not happy with the way Nationwide are treating you, then you are entitled to make a complaint.

If you are not happy with the response, you can go to the Financial Ombudsman Service, free of charge.

As a rule of thumb, the Financial Ombudsman Service is likely to expect a lender to be sympathetic to borrowers in financial difficulty but obviously this will vary from case to case.

Sazzie23

LauzC1984 wrote: »

Hi! I'm new here, only just joined today and really need some advise so please be gentle!
I've got myself in to a really bad financial situation so last year I had to enter in to a DMP with StepChange and am slowly beginning to make some headway in to my debt.the problem is that the main debt on my DMP is a £12000 personal loan with Nationwide. This month they've refused to accept the DMP payment from StepChange and have said they are no longer responsible for the debt. I've contacted Nationwide asking what's happening and if they've sold the debt on but haven't heard back from them yet.
I looked online yesterday and it appears that Nationwide are well known for rejecting the DMP payments after a year and then take people to court to get a CCJ and charging order on their property. Don't know if anyone's been in this position before but I'm just wondering if it sounds like that's what's happening in my case?
Any help or advise would be great!
TIA
Laura

Hi Laura

Try to look at the positives, over on the DMP mutual support thread (come and join us), we've only had report of one DMPer on a charging order in about 4 years, and there are many many DMPers on here:o

I can't see why nationwide would reject your DMP payment and then take you to court, be pointless really when the idea is to get the money back.

It is common for debts to get sold on after 6/12/18 months depending on the creditors own rules. If SC says don't worry, don't worry!
Sit tight, keep the money safe and then pay it when the creditors new details go through, can take 6-10 weeks, so don't get yourself in a tangle when you don't hear anything over Christmas.

And any new or old DMPers are very welcome on the DMP support thread, Questions, problems or general moans.