Any compensation due for a 27hr technical delay

NKS

I posted this earlier int he compensation thread, then realised it hasn't been viewed for a long while, so am starting new thread here - hope someone can advise...

I took an Air New Zealand flight from London to Auckland this week. Unusually this was one aircraft and flight number right through (with one boarding card for entire flight) with a 2 hour stop in Hong Kong, sotechnically the entire flight could be classed as originating in Europe (I think). When reboarding in Hong Kong, we were told after many delays and lots of chaos and lack of info that there was a fault with the wing and the flight was delayed - turned out it was going to be delayed for at least 36 hours. We were eventually fed, watered and put up in a hotel, and the following day they eventually got me rebooked on an alternative flight with another airline, arriving in Auckland 27 hours late (out of a 10 day trip!). I was given an MCO compensation voucher for approx 30 pounds for this, which I think is a bit laughable for a 27 hour delay and a huge amount of stress. I haven't yet cashed this.

Should the compensation be more under the EU rule (as it was a London-originating flight no), or am I stuck with this? When I had a similar 24 hour technical delay on United about 7 years ago, they gave vouchers for about $300 off future flights, which seemed more reasonable, and made me far less grumpy about the delay!

Any advice gratefully received

(incidentally, the following day's same NZ flight broke down in HKG too - makes you worry, doesn't it...?)

littlereddevil

I think that as long as they put you up in a hotel and feed and water you they are covered

Crabman

Technical faults are covered by the EU legislation - the article has full details, keep us updated

Compensation for delayed flights

dzug

It's not actually clear whether technical faults are 'extraordinary circumstances' or not. Martin's article suggests that they are not, but I don't believe it's actually defined in the regulations - examples are given, but they are not exhaustive.

The airline's defence would be that they maintained the aircraft in line with Boeing's (or whatever) recommendations and that problems that nevertheless occurred were beyond their control.

It's always worth asking for more - what's not clear is whether you are entitled to more. The EU regulations are very badly worded.