When does Excess mean Excess + Excess?

Tommo570

Maybe it's me, but I always assumed (silly me) that Home Insurance excess meant a 'one-off' payment would be required.

However, Halifax Home Insurance has just explained to me that if it's a water leakage or a subsidence claim then there would be an excess payment on top of my agreed excess claim payment... oh really????

Anyone else heard of this???

Tommo57

dacouch

What they mean is the excess you voluntarily opt for in return for a discount will also be added to any compulsory excess (An excess that is often built into a policy for certain perils).

Although I think they're probably wrong about your voluntary excess being on top of the (Compulsory) Subsidence excess as this is unlikely to be the case

rs65

Halifax have a £250 escape of water excess in addition to your normal excess. Subsidence seems to be a flat £1000.

Aretnap

It's not unusual to ave a different excess for different types of claim. From memory an excess of about £1000 on subsidence clais is common (bordering on standard?) and has featured on most of my home insurance policies over the last few years - even though I've always had a lower excess for other types of claim.

tiger_eyes

I once worked as a mystery shopper calling home insurance companies and without fail, every insurance company warned me there would be a further excess if I made a claim for subsidence.

FutureGirl

Some companies don't apply both excesses, some will just apply the highest one.