Groupon distance selling law refusal!

Alan_A_2

Hi all,

I purchased a voucher from Groupon for a local event which can be redeemed through Ticketmaster. After buying the voucher I realised it was more expensive than buying directly from Ticketmaster and I couldn't add a special meet and greet option with the voucher. I wasn't greatly bothered by the money but I really wanted to add the upgrade as it's a present. I have tried calling Ticketmaster to see if I can add the option but have given up on their call centre. I then tried to cancel the vouchers with Groupon. They have advised me that although I am well within the 7/14 days cooling off period the vouchers small print preclude cancellation for a refund.

My question is I thought the distance selling law could not be nullified by conditions of sale small print so where do I stand in relation to their reply?

Many thanks
Alan A

bris

There are no cooling off periods for events. The old DSR and the new CCR both have exclusions for concert tickets.

Alan_A_2

Thanks for the quick reply bris. Oh well back to trying Ticketmaster's call centre lol.

All the best
Alan A

BykerSands

It's not a distant sale. You're paying for an event you'll attend in person.

bris

BykerSands wrote: »

It's not a distant sale. You're paying for an event you'll attend in person.

It is a distance sale, it's just that events like this are excluded from cancellation rights.

BykerSands

bris wrote: »

It is a distance sale, it's just that events like this are excluded from cancellation rights.

How, they're not delivering the event to him?

unholyangel

bris wrote: »

There are no cooling off periods for events. The old DSR and the new CCR both have exclusions for concert tickets.

Groupon weren't contracted to supply leisure activities on a certain date or within a specific period of performance though.

wealdroam

BykerSands wrote: »

How, they're not delivering the event to him?

The purchase was made at a distance.

Regulation 5 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states:

“distance contract” means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

Latazza

BykerSands wrote: »

How, they're not delivering the event to him?

H Ha hilarious advice