Currys/PC World - Awful Service and Care Plan

SaveSomeMore_2

Need to rant about Currys.

Bought a product and reluctantly signed up to their monthly paid Care Plan thinking at least I would have "peace of mind" (seems ironic in hindsight).

The product needed repair, and I've had to make several calls (with very lengthy holds) to get hold of them, each time being provided misinformation (some saying they couldn't repair, others saying only certain parts could be repaired free etc etc). Staff were often rude, cocky and dismissive.

One of the biggest irritant was being told the "loan" product advertised in the Careplan brochure was actually only "occasionally" available, and had to be ordered by store AFTER the product had gone in for repair (which defeats the whole point of the repair loan if I'm waiting for both my product to come back, and a product to cover me in the meantime! Why bother?).

Complaining has been of no use either, the complaints team staff are worse than the technical team! Just a sarcastic "thank you for your feedback" and "sorry to hear that" with no actual reconciliation.

In summary I'm not going to be making any purchases with them again (I'll just use Amazon, Argos or AO), and I would definitely recommend people avoid these "Care Plans" like the devil.

teddysmum

I would never consider one, as the product is not just covered for the stated (usually one year) warranty period, if it's not fit for purpose and paying for repair by a small trader is probably cheaper than a care plan anyway.