Company sent out the wrong order and are refusing to send the correct one

Lkkb

I bought some clothes online in the sale. Package arrived on Tuesday and it was the wrong order. I emailed them immediately to advise them and to ask what to do.

They said take some photos of the product with the tags still attached (fine), send the order back by that day (no can do, my day was filled yesterday and will be filled till Monday so I can't make it to a post office till Tuesday), and once I have provided them with proof of postage they will send the correct order out to me.

I emailed back to say I couldn't post the parcel yesterday and that as this was an error on their part and not an exchange I expected them to send out the correct order without delay. They said that this was not their procedure and I must provide proof of postage before they can sent my order out.

I've paid for the item, I don't want the wrong order that they sent me so why are they holding my order to ransom?! Can they do this?

somethingcorporate

Aren't you holding their order to ransom?

It seems reasonably fair (to me) that you return the goods before they send out your order otherwise they risk losing that first order.

Granted they make mistakes but you appear to be putting up barriers to get it fixed.

Leo2020

somethingcorporate wrote: »

Aren't you holding their order to ransom?

It seems reasonably fair (to me) that you return the goods before they send out your order otherwise they risk losing that first order.

Granted they make mistakes but you appear to be putting up barriers to get it fixed.

Legally they have not fulfilled the contract as they haven't sent out the original order therefore they can't hold the Op's order to ransom - they need to fulfil it whether she sends the wrong order back today or in 2 weeks time or whenever.

However, for the sake of ease I would just send it back rather than argue the toss over it.

Lkkb

I have a funeral today, an all day meeting tomorrow, a day out with friends on Saturday and am travelling all day on Monday. Had i known I was going to need to post something i would have factored it into my plans, but it's not my fault that they sent me the wrong item.

Why should I have to wait for my order when they made a mistake?

pinkshoes

I assume they are paying for the return?

I would also be really cross that they are holding your own order to ransome despite it being their mistake.

You could just cancel your own order and tell them to send a courier for the wrong order?

societys_child

This isn't another of those, how awkward can I be about this threads is it?

I'm far too busy to pass a post office . . .

tykesi

societys_child wrote: »

This isn't another of those, how awkward can I be about this threads is it?

I'm far too busy to call in when Ipass a post office . . .

fixed that for you

societys_child

tykesi wrote: »

fixed that for you

Thought that when I typed it . . . but you knew e x a c t l y what I meant


* but what's an Ipass? Do I need some sort of Apple product to use it :huh::p

pollypenny

I'd probably say ' I am too busy to queue in the post office for 45 minutes.'

dj1471

pollypenny wrote: »

I'd probably say ' I am too busy to queue in the post office for 45 minutes.'

There are plenty of other options for posting parcels these days... You can use Hermes or Collect+ through your local corner shop, many of which are open late 7 days a week.

xHannahx

Do a charge back on your credit card if paid by that method?

In all fairness to the op I wouldn't be able to send back as quickly as they tell op to, my local post office opens 10-4 I work 9-5. Too far away to make it on lunch break.