Tumble Dryer Issues

wakey18

My tumble dryer was delivered on 28th Nov 2015, since then I have had issues with it.

It doesn't dry clothes when using the sensor programme. I brought it for the sensor drying programmes and yet I have to use the same programme 2 or 3 times before the clothes are dry.

My question is, under the new Consumer Rights Act it states I can reject the goods that are unsatisfactory quality, unfit for purpose or not as described within a 30 day period of receiving them.

But the retailer wants to send an engineer out to "inspect" the dryer, can I refuse this and just ask for a replacement?

There is a paragraph on Money.co.uk that reads; "You have 30 days to reject your goods if they are of an unsatisfactory quality, unfit for purpose or not as described and receive a full refund.
If you return an item as faulty after 30 days but within 6 months of purchase then the onus is on the retailer to prove otherwise. However, after 6 months the liability shifts and you will need to prove that the fault was present at the time of sale before a refund will be granted."

Does that mean because the dryer is less the 30 days old the retail has to "take my word"?

Thanks for the help.

Fosterdog

The retailer doesn't have to just take your word, they are allowed to inspect it to confirm a fault, most retailers use the manufacturer to do this as they are most qualified to work on their own products.

Small things could easily be taken to a shop to be tested but something like home appliances really need to be fully tested in situ.

bris

You will probably find your expectations to high. These tumble dryers are a money pit and often take much longer than the advertised time. This is because manufacturers kinda cheat like VW just did, they test them in ideal conditions then make the tests look like they are from an average household.


In reality they often perform way below our expectations as we usually pack too much in to dry.

naedanger

wakey18 wrote: »

My tumble dryer was delivered on 28th Nov 2015, since then I have had issues with it.

It doesn't dry clothes when using the sensor programme. I brought it for the sensor drying programmes and yet I have to use the same programme 2 or 3 times before the clothes are dry.

My question is, under the new Consumer Rights Act it states I can reject the goods that are unsatisfactory quality, unfit for purpose or not as described within a 30 day period of receiving them.

But the retailer wants to send an engineer out to "inspect" the dryer, can I refuse this and just ask for a replacement?

There is a paragraph on Money.co.uk that reads; "You have 30 days to reject your goods if they are of an unsatisfactory quality, unfit for purpose or not as described and receive a full refund.
If you return an item as faulty after 30 days but within 6 months of purchase then the onus is on the retailer to prove otherwise. However, after 6 months the liability shifts and you will need to prove that the fault was present at the time of sale before a refund will be granted."

Does that mean because the dryer is less the 30 days old the retail has to "take my word"?

Thanks for the help.

The 30 days concerns your right to get a refund rather than a repair or replacement it does not mean you can unconditionally reject the goods in that period.

(As a previous poster has said, it does not mean the retailer has to take your word that the goods are of unsatisfactory quality, or unfit for purpose or not as described.)

rustyboy21

The sensor setting on the tumble dryer only dries the clothes to a certain level. The level is one that makes the ironing easier.

I know how you feel, I had the same issues years ago with my sensor dryer, so all I do is set it to extra dry and they come out bone dry, but wrinkled to hell and bloody hard to iron, so it's your choice.

You also have to check that you have cleaned the metal sensor plates with a mild vinegar solution and always ensure that the filter cartridge is emptied each time you use the dryer.

Also having mixed weight laundry items in the drum at the same time can affect the drying process. For example, putting cotton shirts bedding and towels in at the same time, would mean the shirts would dry, bedding nearly dry, but towels would still be damp. If you haven't read the instructions booklet properly, this may be were you are going wrong.

wakey18

@Fosterdog and @naedanger, thank you. You confirmed my initial thoughts.

@rustyboy21, thank you. The manufacture has confirmed that providing I have sorted the laundry it should be dry. My dryer isn't drying it to a certain level, it isn't drying the laundry at all on the first cycle -just warmed it up a little.

Thank you- I have now sorted it and am awaiting an engineer.

@bris, you did not answer my question at all, I expect a tumble dryer to actually dry clothing even if its to a certain degree. The whole point of buying a tumble dryer with sensors is so that they are not as much of a "Money pit" as a traditional one. They sense how much moisture is in the drum and should dry items until there is none or little moisture left.

LilElvis

rustyboy21 wrote: »

The sensor setting on the tumble dryer only dries the clothes to a certain level. The level is one that makes the ironing easier.

I know how you feel, I had the same issues years ago with my sensor dryer, so all I do is set it to extra dry and they come out bone dry, but wrinkled to hell and bloody hard to iron, so it's your choice.

You also have to check that you have cleaned the metal sensor plates with a mild vinegar solution and always ensure that the filter cartridge is emptied each time you use the dryer.

Also having mixed weight laundry items in the drum at the same time can affect the drying process. For example, putting cotton shirts bedding and towels in at the same time, would mean the shirts would dry, bedding nearly dry, but towels would still be damp. If you haven't read the instructions booklet properly, this may be were you are going wrong.

My five year old John Lewis basic condenser dryer works just fine, even with a mix of clothes/towels/large items. Everything is uniformly dry, nothing is creased and the only items which need ironing are pure cotton and linen clothing and bedding, and this is of a minimal nature. It must depend on the dryer if yours requires more sorting to achieve an even drying of the load.