EGG - PPI - Don't have my ACCOUNT DETAILS - HELP

L0202D

Hi,

I am totally new to all this but on the advice of a friend I've decided to make an attempt to claim for PPI I believe I was paying on my EGG credit card some time ago whilst I still can.

I sent off the letter from this website to CANADA SQUARE OPERATIONS and have received a reply asking for LOTS of info.

Mainly my Egg account details which I no longer have. I have lots of emails from egg, but nothing contains my account details and I no longer have any correspondence from them as it was so long ago and I chucked it all out when my account was closed!

Can anyone else advise on what to do about this. I gave them lots of information initially and hoped they'd find me on their files.

Is there anyway I can get copies of my account number and the original signed credit agreement issued by egg when I opened the account back in 2004 (which is what they are asking for amongst other things!).

Any advice would be greatly appreciated.

Thanks.

Nearlyold

Did you make payments by cash, cheque or electronically via your bank, if the latter why not look at your old bank statements to see if the account number is shown as part of the payment references.

dunstonh

Spend £10 and do a DSAR if you dont believe them. It may not yield anything but that is the choice you need to make now.

Card providers do destroy records after a period. Especially on closed accounts. So, records may be light or even non-existent.

L0202D

I actually can't remember but that's a good start!
I imagine it would have been payments made by direct debit via my bank. So I'll check that out.
THANK YOU.

L0202D

Who do I send a DSAR to? Is that a different company?
I don't mind spending the £10 if it helps speed up the process to be honest.
I remember seeing something about DSAR on here, in fact I think I sent a £10 cheque with my initial letter to CANADA SQUARE OPERATIONS.

societys_child

You send the tenner to the same company, if they've cashed your cheque, it would appear they have already done a more thorough search (and were still unable to find you on their systems) I wouldn't send another £10.
Looks like anything you find on your old bank statements is your only hope.