seems like a big NCD drop for little reason, what do you think?

happyhero

Hi we have a Kia Sorento and are insured with RIAS. My wife is the main driver and I am a named driver on the policy. I have full NCD protected on our second car and my wife had full NCD on the Kia a year ago but although I always organise all the insurance and am very thorough, somehow her NCD was not protected. I have my doubts how this is possible but I have to assume I got it wrong when it came to saying yes to it as even if I log on to the insurance account it says not protected and as I cannot prove anything regarding when I took it out, now a year later when its due for renewal, I have had to accept things as they are.

The problem is my wife scraped a fence post and so we made a claim which came to £1100, now at renewal the price has soared for renewal from about £200ish last year to just under £800 and the renewal says she has 2 years NCD.

Is that normal to reduce the NCD so much?

On previous renewals some companies counted maximum NCD as 9 years plus, so in this case are we to assume she has dropped 7 years NCD for a minor incident to only 2 years NCD, seem a bit harsh to me.

We dont really want to go back with this company as we can smash that price down to about £390 but now we are stuck with only 2 years NCD and you cant protect that as they only protect 4 years NCD and up.

How is the NCD loss controlled, do companies just do what they fancy?

A week or so ago there was an article about Saga and Rias in the Daily Mail, about how they hike the renewal prices and how bad they are so theres another reason we dont fancy going back with them, in any case using this site to shop around every year always gets you a better price, loyalty doesn't seem to pay at all with Insurance companies.

Do we have any control over the amount of NCD they can remove?

Any info/help appreciated.

agrinnall

The discount is for having no claims, your wife now has a claim so the discount has been cut. The value of the claim is probably irrelevant, it's the fact of having made one that has caused the change. I would expect the policy to specify how much the NCD is cut by, if it does then I don't see what you can do about it as you will have agreed to the terms. If it doesn't then you have a better case for making a complaint.

takman

Well NCD is how many years you haven't made a claim. So by making a claim it should really reduce to 0 so I would be happy if she still has 2.

Also don't you know how many years NCD you each have?. Different companies allow a different maximum so you should have a number that you input when you took out the insurance.

But I wouldn't worry too much about the loss of NCD because they seem to make little difference if you have a claim on your record.

Quentin

takman wrote: »

Well NCD is how many years you haven't made a claim. So by making a claim it should really reduce to 0 so I would be happy if she still has 2.

Also don't you know how many years NCD you each have?. Different companies allow a different maximum so you should have a number that you input when you took out the insurance.

But I wouldn't worry too much about the loss of NCD because they seem to make little difference if you have a claim on your record.

There is a lot of misinformation in this post.


NCD is nothing to do with how many years you haven't made a claim - that is your "history"!


With most policies, when you make a claim then you "lose" 2 years NCD from a maximum of 5, (irrespective of how many years you had in excess of 5 prior to the claim) and no NCD is awarded for the year in which the claim is made.


The OP says that the policyholder had 9 year's NCD, so after this claim she should have 3 years NCD at renewal.


OP - check the policy wording to see what happens to NcD after a claim and ask them why she only has 2 years left and not 3 (assuming she had 9 at the start of the year)