When is an online order legally cancelled?

neilmcl

peachyprice wrote: »

For £300 worth of jewellery I wouldn't be refusing the delivery. You're then at the mercy of the courier actually sending it back. It's not worth the risk for the sake of £7.50.

No they're not. Until the OP accepts delivery they have no responsibility for the goods being sent back to the sender.

peachyprice

neilmcl wrote: »

No they're not. Until the OP accepts delivery they have no responsibility for the goods being sent back to the sender.

Where did I say OP has any responsibility?


OP might like their refund ASAP though. All I'm saying is for the sake of £7.50 I wouldn't risk the parcel being 'lost' in the returned post and having to wait it out while they investigate where the parcel has disappeared to before getting my £300 refund. That's all, no mention of OP's 'responsibility' there.

Buy hey if OP has £300 to potentially leave in limbo for weeks, then yes, refuse delivery.

neilmcl

peachyprice wrote: »

Where did I say OP has any responsibility?


OP might like their refund ASAP though. All I'm saying is for the sake of £7.50 I wouldn't risk the parcel being 'lost' in the returned post and having to wait it out while they investigate where the parcel has disappeared to before getting my £300 refund. That's all, no mention of OP's 'responsibility' there.

Buy hey if OP has £300 to potentially leave in limbo for weeks, then yes, refuse delivery.

(up to) 14 days to be precise.

peachyprice

neilmcl wrote: »

(up to) 14 days to be precise.

Some context please?

neilmcl

peachyprice wrote: »

Some context please?

The legal time limit for a refund under CCR.

They'd be hardly in limbo.

winspiration

I doubt the seller would have despatched knowing that you wanted to cancel - given that they would be incurring the cost of despatch (which might be free to you, but won't be to them). More likely they were concentrating on speedy despatch of all orders received over the weekend, which may have been busier than usual given that it was black Friday weekend - then checked email in slower time.

peachyprice

neilmcl wrote: »

The legal time limit for a refund under CCR.

They'd be hardly in limbo.

That's 14 days after the 10 working days for a parcel to be considered lost.

agrinnall

neilmcl wrote: »

(up to) 14 days to be precise.

From the MSE Guide:

"The seller must then pay back any cash within 14 days of it receiving the goods or being told you want to cancel a service or digital contract"

I'd rather pay the £7.50 and know that it'll be back tomorrow than hope that a courier/postie gets it back to the sender in a reasonable time.

wealdroam

peachyprice wrote: »

That's 14 days after the 10 working days for a parcel to be considered lost.

No, regulation 34 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 tells us that the '14 days to refund' starts as soon as the trader is informed of the consumer’s decision to cancel the contract.

In the OP's case, that is 14 days from 30 November - when the cancellation email was sent, and the seller acknowledged receipt of the cancellation notice.

powerful_Rogue

wealdroam wrote: »

No, regulation 34 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 tells us that the '14 days to refund' starts as soon as the trader is informed of the consumer’s decision to cancel the contract.

In the OP's case, that is 14 days from 30 November - when the cancellation email was sent, and the seller acknowledged receipt of the cancellation notice.

If the contract is a sales contract and the trader has not offered to collect the goods, the time is the end of 14 days after—

(a)the day on which the trader receives the goods back, or

(b)if earlier, the day on which the consumer supplies evidence of having sent the goods back.