Comet - Well Done

Muppet81

Bought a digital TV in the Comet store in Oldham on Friday. Paid £599.99 for it.
Someone suggested I should have got it from Comet Online and clicked to "collect from store" and that it would propably have been cheaper. I looked and it was, a massive £105.04 cheaper!!!!!
I did not really expect to get any joy but rang Comet's customer services and said that I felt aggreived at the massive difference. Said I had always bought from Comet and preferred to use a store I could return to rather than the Internet. After a few minutes of me saying I was dissapointed and it would affect my future loyalty to Comet, the lady I spoke to rang the Oldham store and they said that I could go online and order the same TV and click to collect from store. I could then go to the store with my original receipt and they would refund the difference.
I did this and they were really nice when I went into the store and I am delighted ..... and £105.04 better off. Thanks to the nice lady on the phone and to the Oldham branch of Comet. I will be back :A

codger

Comet's certainly upped its game as far as we're concerned -- our local store has been revamped and whatever training course the staff have been on has definitely worked, nothing seems to be too much trouble.

A Panasonic DECT package we purchased online in January this year for £59 failed last month. We described the symptoms to Panasonic's UK helpdesk and they advised returning it "to the store" for a replacement. We then rang Comet's customer services and they also said, just go back to your local store -- even though we hadn't purchased it there in the first place.

We went to the store, explained the situation, and were asked to pick a replacement from the store's shelves: no argument, no cross-examination, just an immediate willingness to help.

Unfortunately, that particular package wasn't there, so they ran a check of the national stock list and found it there. The only problem: the store price was now £99.99p. Aaargh! And there looked like being a lengthy lead time in even getting hold of the unit as stock availability was 'pending'.

They then checked neighbouring Comet branches and discovered that exactly this set was due for delivery two days' hence to a store 30 miles away. So they rang that store then told us yes, we could have that set and yes, it would be at the online price originally paid, not £40 more.

They asked us if we could wait for a few days whilst they sorted out store-to-store delivery. Three days later, they rang us to say a member of staff at the other store had driven the 30 miles from that Comet branch to our local Comet branch with the Panasonic package and so it was ready and waiting for collection.

We really don't think customer service can get any better than that: absolutely superb, Comet.

(Ironically, our local Comet is next door to our local Currys, where years ago we endured the worst buying experience we've ever had. Judging from complaints that still surface about Currys here and elsewhere, that's an outfit that hasn't changed and must, presumably, be losing many a customer to Comet.)